IVR System Analyst

IVR System Analyst

18 May 2024
California, San diego, 92101 San diego USA

IVR System Analyst

Vacancy expired!

Business System Analyst OR IVR System analyst
3+ years’ experience in call behaviour analysis with an emphasis on technology delivery.
Detailed knowledge of Routing Strategy concepts and data integration for enhanced routing.
Significant experience representing business expectations and managing and driving change to a major IVR solution utilizing key technologies including DTMF, Computer Telephony Integration (CTI), operational analytics and Call Routing ( inbound and/or outbound).
Develop call flows for complex applications including data driven interactions and Contact Center routing of calls.
Create and design effective speech user interface designs including call flow, dialogues, functional logic, prompts, and define grammars to match the established requirements.
Deliver IVR user interface design documentation outlining backend interfaces to support business functionality and application development.
Visio knowledge for Call flow designs.
Leverage enterprise reporting tools to develop ad-hoc and daily reports outlining KPIs/performance and gain thorough understanding on the underlying factors that contribute to the trend.
Analyze and identify any trends and provide recommendations.
Ability to manage multiple projects of varying complexities.

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  • JOB SUMMARY:

  • Req ID: RQ170862

  • Company:

  • Overview

  • About the FRONT ROW Group:

  • Summary Individual assists Government’s NAVWAR 4.1.2 (Command Center and Military Construction (MILCON) C4I Integration) Manager by providing programmatic and administrative support services to develop, updated, and maintain NAVWAR Enterprise policy and processes documentation for the planning and executing of major C4ISR/IT relocation and integration projects. These services will include assisting in monitoring these C4ISR/IT relocation and integration projects for new shore facilities to ensure they are executed on schedule and meet the quality level required by the Fleet and other customers. Essential Duties and Responsibilities Provides programmatic, technical, and administrative support to NAVWAR 4.1.2 to oversee and monitor the status of C4ISR/IT relocation and integration projects assigned to NAVWAR for new shore facilities. Participates in a wide array of programmatic meetings and technical interchanges related to the relocation and/or integration of C4ISR/IT systems in DoD facilities and shore sites. Coordinates with NAVWAR customers regarding the installation and integration planning activities as defined in the NAVWAR Shore Installation Process Handbook (SIPH) for outfitting new shore facilities with C4ISR systems. Reviews and provides independent recommendations regarding Integrated Master Plan (IMP) and Integrated Master Schedule (IMS) solutions to be in compliance with NAVWAR’s SIPH for C4ISR integration projects. Develops and maintains Project Cost Estimates using NAVWAR 4.1.2 cost estimating tools and resources. Develops and tracks project schedules, researches and prepares status reports, prepares point papers and briefs, and provides to the Government NAVWAR 4.1.2 Customer. Develops bi-weekly Project Status Summary Reports for NAVWAR 4.1.2 to brief senior NAVWAR leadership. Reviews and updates installation policies and processes defined by the NAVWAR SIPH, Section 10 and Appendices Y and Z. Exercises discretion and independent judgement in representing and/or resolving matters of significance on behalf of the customer. Individual reports to an exempt onsite manager responsible for the NAVWAR MILCON C4I integration team. This list is not intended to be all-inclusive and may be expanded to include other duties and responsibilities. Required Qualifications Bachelor’s Degree in an Engineering Field or Equivalent Technical area. Individual needs to be a self-starter, able to work effectively on an individual basis and as part of a team; requires limited to no supervision. Individual must have excellent English communication skills both verbally and written Individual need to have strong experience with Microsoft Office suite of software applications, e.g., Outlook, PowerPoint, Word, Excel, etc. Must be able to successfully pass the required drug test. SECRET Security Clearance (required). Desired Qualifications Bachelor’s Degree (engineering field). Five (5) years of experience supporting the planning and/or installation of Navy systems, preferably at DoD shore sites/facilities or other similar industry experience. Experience working at and/or with NAVWAR, PEO C4I, NIWC PAC/LANT, CNIC, NAVFAC, and/or Corps of Engineers commands. Knowledge and experience with Navy C4ISR programs. Working knowledge and experience with Navy’s shore installation and integration policies, processes, and/or procedures. Integrits Corporation complies with provisions of the EEO and ADA laws. Integrits Corporation is an equal opportunity employer and does not discriminate in its employment practices on the basis of race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, marital status, registered domestic partner or civil union status, gender, medical condition, genetic information, or sexual orientation in accordance with applicable federal, state and local laws.

Job Details

  • ID
    JC13514897
  • State
  • City
  • Job type
    Contract
  • Salary
    Depends on Experience
  • Hiring Company
    Ab Ovo Inc
  • Date
    2021-05-17
  • Deadline
    2021-07-16
  • Category

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