Monitoring of the NOC (or commonly referred to as the data center) consists of remotely & physically checking the operations of servers, the network & the computing environment as a whole.
Be available to support a 24/7 environment.
Answers phone calls, emails & voicemails with requests for assistance with issues identified in the operations of the data center as well as with the organization's computers, telephones, applications & systems.
Accurately communicates expectations regarding next steps & timelines for resolution.
Coordinates with other IS areas to resolve problems if necessary. Poses the ability to handle large volumes of calls, emails & voicemails by multitasking.
Ability to complete basic desktop support tasks as they relate to the maintenance of computer hardware & software. Comprehension & retention of large & complex amounts of new information is required.
Meeting minimum service level agreements is essential to the success of the incumbent & the team as a whole.
2 Years of Experience (Minimum
3 Years of Experience (Preferred)
Associate's Degree (Preferred)
Please send your resume to Irina Liukimson, Senior Technical Recruiter for immediate consideration. Let us help you secure an interview! ABOUT US Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!
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