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Position Summary: Student Services Representative assists with admissions, enrollments, and student services. Works collaboratively with NUVHS Student Services Coordinator and other department representatives to implement daily operational student services functions for NUVHS. Services include, but are not limited to student recruitment, lead management, retention, student support, and records functions. Periodic Saturday work hours required during the summer term.Essential Functions:
Provides current and prospective high school students and parents with pertinent information regarding NUVHS programs, course options, fees, K-12 advising, and general school information.
Providing office support around recruitment, enrollment and related student services tasks.
Navigating the school student information system (PeopleSoft) to access and manage student records.
Responding to specific prospective student/parent inquiries by telephone, email and mail.
Assisting students/parents with the submission and processing of admissions applications.
Process prospective student applications, complete enrollment requests, process financial transactions and fulfill transcript requests.
Navigate the customer relations management system (RightNow & OnDemand) to manage email communications and leads.
Retrieving voice messages and ensuring prompt responses and resolutions to customer inquiries and/or concerns.
Assist in answering the general information ?866? line to answer inquiries.
Navigate the learning management system (Blackboard) in order to address student/parent online course questions and to dialogue with NUVHS teaching staff.
Requirements:Education & ExperienceEducation:
High School diploma preferred; one year of college preferred
Experience:
Minimum one (1) year administrative office experience in a professional environment
Prefer experience in K-12 academic/admissions counseling, customer service, call center, or related support area with assisting clients, parents or students.
Technical / Functional Skills
Strong customer service focused skills; ability to maintain a positive and professional demeanor in a demanding position.
Ability to work effectively in a fast paced environment with multiple deadlines and frequently changing priorities.
Must have strong data entry skills with a focus on accuracy.
Minimum of two (2) years of experience in using computers, including Microsoft Office software suite.
Ability to take direction and work independently.
Competencies
Knowledge of online education delivery systems (Blackboard LMS).
Experience with customer relations management and student information systems.
Ability to work as member of a team and to develop collaborative working relationships.
Physical Demands / EnvironmentSedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures and viewing a computer terminal. The work is performed in an office environment.Travel: Less than 5%.
