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HR Assistants, Insurance Claims Reps & Call Center Leads!We are hiring for multiple REMOTE/WORK FROM HOME HR Assistant/Claims Associates for a well-known ecommerce company in Seattle!In this role, team members will interact directly with full-time employees in a way that builds trust and displays empathy by providing accurate information and resolving issues. Associates must be able to listen actively to employees concerns and questions, and provide complete and accurate information about HR policy, time off policy, pay impacts, benefits information, and other HR items.Job Duties:Serve as the support contact for FTE employees with questions about their time away from work due to illness
Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
Build customer trust by empathetic handling of sensitive issues
Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
Receive queries via phone or web case and log contacts into the shared service case management system
Handle customer absence claims end to end and contact customers to inform them of resolution, when appropriate
Assess new claims and make accurate classifications about the type of absence required
Contact employees as needed and keep them updated on the status of their claim
Ensure all tasks and decisions are rendered within SLA
Navigate ambiguous claim requests and apply good judgement about how to apply policy and regulations to the case in question
About Aerotek:Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.Location: San Diego, CaliforniaPosting ID: 7351873Pay Rate: Up to US$21 per hourThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
