Scheduling Specialist - Organ Transplant Clinic

Scheduling Specialist - Organ Transplant Clinic

19 Oct 2024
California, San diego 00000 San diego USA

Scheduling Specialist - Organ Transplant Clinic

Vacancy expired!

At Scripps Health, you will experience the pride, support, and respect that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.Join a winning team supporting our Scripps Green Hospital as a Scheduling Specialist in the Organ Transplant Clinic department. This tight knit group works together to support our providers and to also provide exceptional service to our patients. As a Scheduling Specialist for this location, you will be assisting with scheduling appointments for several different departments and managing a high volume of phone calls. Working together, you’ll bring your expertise, compassion and excellence to all that we do.The ideal candidate will be detail-oriented, thrive in a fast-paced environment and enjoy providing world class customer service. You will experience the pride and support of being a member of an outstanding team where we share a culture of providing excellent care to our patients and each other, while being responsible for the following:

Interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, and document collection

Responding to customer billing and payment inquires as needed.

Mentoring and training staff on departmental procedures.

Accurately scheduling and re-scheduling complex patient procedures and appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in the scheduling procedures, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors.

Accurately documenting patient to provider communication, assessing urgency and escalating as appropriate.

Performing a high volume of outbound patient calls, not too much face to face interaction with patients

May manage the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.

Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns.

This is a Full Time, Day Shift position with a Monday – Friday, 8AM – 4:30PM schedule, located at our Scripps Green Hospital.Required Education/Experience/Specialized Skills/Certifications:

Must be able to demonstrate proficiency of Microsoft computer applications with a minimum score of 80%.

Must possess excellent mathematical skills and ability to handle monies.

Excellent communication and customer service skills.

Strong organizational and analytical skills; innovative with ability to identify and solve problems. Able to adapt, prioritize and meet deadlines.

Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers are required.Preferred Education/Experience/Specialized Skills/Certifications:

2 or more years of experience in a customer service or healthcare/medical office environment.

Previous scheduling experience.

Experience with Epic.

//

//

Scripps Health is repeatedly named on the Fortune Magazine’s 100 Best Companies to work for, the only San Diego-based company, and Becker’s Healthcare Top Hospitals. Scripps Health offers a robust Total Rewards Program designed to compensate and motivate you throughout your career. Scripps Health Total Rewards Program includes a broad range of plans and programs including market competitive pay and performance incentives, health and wellness benefits, financial wellness benefits, work-life resources, learning and development opportunities, and rewards and recognition. Unlock your potential with Scripps Health today.

//

/

/

/Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability./

Job: Access / Business Services Organization: Scripps Green Hospital Title: Scheduling Specialist - Organ Transplant Clinic Location: Central San Diego County-LA JOLLA-SCRIPPS GREEN HOSPITAL Requisition ID: 1037360

Job Details

Jocancy Online Job Portal by jobSearchi.