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Systems & Application Scientist - Global Support, San Diego, CAWe have an immediate opportunity for an experienced Systems & Application Scientist to work with a leading diagnostics company located in San Diego, CA.Summary: The Systems and Applications Scientist will be responsible for installation, training, maintenance and troubleshooting of state-of the art, company diagnostic systems. This role will also entail ongoing technical and applications assistance in response to customer and global affiliate/distributor inquiries. This position will require domestic and international travel with overnight stays, up to 30% of the time. May be required to travel to customer sites with as little as 24 hours notice and must be willing to stay at customer sites for several days at a time.Essential Duties and Responsibilities:
Performs service and application training, customer training and product demonstrations to external and internal clients as needed.
Provides telephone, email, and on-site technical support.
Must have strong troubleshooting skills for mechanical, applications, LIS/Interfacing and assay related issues. Must be proactive in resolving instrument issues before they become chronic by escalating them to proper sources, determining a root cause and course of action.
Must have excellent customer interface skills and ability to provide best-in-class support and service to the customer base.
Must be able to maintain records and reports as required, coordinate activities with peers, manager and customers to minimize equipment downtime and interruptions. Orders and installs parts, responds to emergency service calls as required. Effective time management skills are required.
Writes/updates any instrument validation protocols in compliance with Quality Systems requirements. Coordinates validation protocols and processes (SW and HW) with the appropriate internal departments (e.g., Quality, Manufacturing, etc.) to ensure optimization of time, resources and results.
Ensure proper communication and documentation for product complaints per SOP and FDA regulations.
Monitors and prepares periodic instrument performance reports.
Act as primary contact for the manufacturer on quality and performance issues, parts list maintenance and warranty parts returns.
Remain current on equipment/tools through appropriate training, manuals, factory technical bulletins and other relevant materials and resources.
Must have strong technical writing skills and be able to edit technical notes in addition to writing or updating training manuals for Field Service Engineers as well as for customers.
Must have the ability to read and understand technical drawings, specifications as well as comprehension of the maintenance and servicing of large laboratory equipment.
Responsible burning in and refielding the systems.
Other duties as assigned.
Job Requirements / Qualifications:
Bachelor's degree (B.A. or B.S.) in the Biological or related sciences with 4-8 years of in-vitro diagnostic system support experience. In some instances, exceptions to the years of experience can be made based on management discretion. Relevant work experience may be substituted for a degree.
Good laboratory skills.
Knowledge of and ability to perform immunofluorescence (IFA) and ELISA procedures are desirable.
Good oral and written communication skills and computer skills are required.
For Immediate Consideration, Apply Today! Call Alex at 858.207.6311Why Kelly ® ?With Kelly, you’ll have access to some of the world’s highest-regarded scientific organizations—providing you with opportunities to work on today’s most challenging, research-intensive, and relevant projects. Our connections can lead you to innovative scientific pursuits you’ll be proud to help advance. We work with 95 of the Fortune 100™ companies, and found opportunities for more than 9,000 scientific professionals last year.You pursued a career in science to fuel your quest for knowledge and your desire to make the world a better place. Let Kelly fuel your career—connect with us today.AboutKelly Services ®As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.
