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Reservations Agent
Our vision is to be the PREMIER Hospitality Company by employing the VERY BEST PEOPLE, trained and empowered to deliver a QUALITY product with SENSATIONAL service to every guest, every time.
Position Description
Working directly at our Corporate Office in La Jolla Cove, the Reservations Agent reports to and assists the Reservations Manager in achieving the Companys goals. The primary focus of this position is to handle all telephone inquiries and requests accurately and efficiently by answering the telephones courteously, promptly, and professionally while promoting resort services and ensuring maximum resort revenues.
This position offers a competitive salary as well as Company benefits including health insurance, 401k with 50% matching, 2 weeks paid vacation, 3 sick days, 6 paid holidays and a birthday holiday!
Roles and Responsibilities
Field incoming web chats and phone calls
Guide incoming callers through the reservation process
Up-sell the properties with sales scripts and in-depth resort knowledge
Meet and/or exceed targeted call ratios, occupancy goals, and revenue creation on a daily, weekly and monthly basis
Maximize sales by extending the stays of customers, up-selling to premier site types, reserving future bookings, and selling cottage/villa vacations
Assist with administrative duties as they relate to booking, tracking, charging, handling, and inputting reservations
Other duties as assigned
The Ideal Candidate:
Customer Service-Oriented - willing and able to go above and beyond for our guests
Ability to "Think on your feet" and respond appropriately in a busy environment
Possess strong communication skills in terms of the ability to negotiate, convince, sell and influence potential guests
Strong interpersonal skills and the ability to work well with co-workers
Attention to detail
Able to pass a background check and drug screening
Willing and able to learn new things
Enjoy working in a rewarding, fun, and positive environment
Requirements
Associates Degree or Higher Preferred
Must be able to read and write in English fluently
Must have a flexible schedule, available on weekends and holidays
Minimum of 3 years' experience in Hotel Front Desk or Reservations
Strong problem-solving and basic math skills
Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite
Experience using reservation software
A Plus
Bi-lingual
RV Industry experience
Call Center experience
