This role offers a unique opportunity to make a meaningful impact on patients’ lives through health and wellness. While prior experience is a plus, it is not required — we are happy to train the right candidate.
We are a fast-paced, high-energy acupuncture and chiropractic clinic seeking a motivated, people-oriented team member. The position involves frequent movement, including walking between exam rooms and alternating periods of sitting and standing. Strong multitasking ability, attention to detail, ability to follow directions and a positive attitude are essential.
You will engage with a diverse range of patients both in person and over the phone, providing exceptional customer service and supporting the clinic’s day-to-day operations. Friendliness and professionalism are a must.
Position Details
Type: Part-Time position about 25-30 hrs per week (with potential for increased hours and responsibilities after training/probationary period)
Schedule: Flexible, with primary availability on Monday, Wednesday, Thursday, and Friday
Hours: Flexible, Vary depending on clinic needs and special events
Key Responsibilities
Greet and check in patients in a friendly, professional manner
Ensure completion of all patient intake forms and obtain required signatures
Accurately enter and update patient demographics, health, and insurance information
Verify insurance coverage and benefits prior to appointments
Schedule, reschedule, and manage daily patient appointments
Coordinate with doctors, therapists, and Office Manager to optimize schedules
Handle a high volume of incoming insurance related calls, emails, and verifications
Check out patients and assist with follow-up appointment scheduling
Record and input patient vitals when needed
Collect co-pays, deductibles, and outstanding balances at time of service
Explain payment policies and billing procedures to patients
Prepare and file patient documents and maintain electronic health records (EHR)
Reconcile daily payments and batch summaries accurately
Assist doctors and staff with clinical tasks as needed
Prepare exam rooms for patient visits
Communicate with insurance companies to verify patient benefits and coverage
Maintain a clean, organized, and professional front office environment
Perform additional administrative tasks or projects as assigned by management
Qualifications & Requirements
Excellent customer service and communication skills
Strong attention to detail and organizational skills
Ability to multitask and manage time efficiently in a fast-paced setting
Positive attitude with a strong work ethic and "problem solving" mindset
Quick learner with the ability to navigate EHR and office management systems
Comfortable handling confidential and sensitive information
Prior experience in a healthcare or customer service role preferred
Reliable, punctual, and professional demeanor
Strong telephone etiquette and interpersonal skills
Please submit your resume and contact information and we will contact you soon!
Thank you,
Action Performance Care
