Delivering unsurpassed association management services to communities since 1979, Associa leads the industry operating more than 180 branch offices across North America and employing 10,000 team members dedicated to serving nearly five million residents who are part of the Associa family. With unrivaled industry expertise, safeguarded finances and trailblazing innovation, Associa provides solutions designed to help communities achieve their vision. To learn more go to www.associaonline.com.
The Administrative Assistant handles tasks outlined herein in order to assist Community Association Managers (CAM) with daily property operations. Administrative Assistants are to establish and maintain a professional, service oriented relationship with the Association Managers, other assistants and employees, clients, homeowners, vendors, and service providers. This position involves daily contact with homeowners and board members and requires an individual that is well-spoken, customer service-oriented, and can multi-task at a quick pace
Organizes and prepares correspondence relating to association business.
Receives and responds to incoming calls from homeowners, Board members and vendors. Follow through on various requests.
Prepares and assists community managers with monthly board packages and in house mailings.
Updates homeowner and association information in C3 and shared files.
Keeps work spaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution.
Processes print jobs, scanning and faxing as general office support when needed.
Files association documents for Community Managers. Arranges for delivery and pick up of documents from storage when necessary.
The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work of different assignment positions.
Other duties as assigned.
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
Professional communication skills (phone, interpersonal, written, verbal, etc.).
Professional customer service skills.
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
Interpretation and completion of verbal and/or written instructions at a proficient level.
Knowledge of general office equipment (copier, fax, phone systems, etc.).
Knowledge of company policies, procedures and forms.
Time management and time critical prioritization skills.
High School Diploma or GED Required
0 - 3 years of directly related or closely related experience