IT HELP DESK TECHNICIAN

IT HELP DESK TECHNICIAN

11 Apr 2024
California, San diego 00000 San diego USA

IT HELP DESK TECHNICIAN

Vacancy expired!

Unified Networks is a leading Managed Services Provider that provides comprehensive Information Technology outsourcing and consulting services to small, medium and large sized organizations throughout San Diego County. We have immediate openings for experienced Help Desk Technicians to provide Tier 1 and 2 technical support.

Job Summary:

This is a fast-paced position with growth potential. Support will be provided via desk-side, phone, and/or remote connectivity. This includes troubleshooting, diagnosing, and resolving hardware and software issues. In this role, you will assist in the administration and support of client PCs, printers, servers, phones, and related equipment.

Job Responsibilities:

Provide remote and on-site end-user technical support

Monitor, prioritize and respond to requests received through the ticketing system

Execute timely and effective repairs/troubleshooting

Install, test and configure new workstations, peripheral equipment and software

Assist with hardware and software installations, upgrades and system enhancements

Preferred Experience:

Client Desktop “ Windows 7/8/10, OS X

Microsoft Server “ 2008/2012/2016, Active Directory

Email Administration “ Microsoft Exchange, Office365

Network connectivity troubleshooting “ TCP/IP, DNS, DHCP

Anti-Virus, Anti-Spam, and Anti-Malware/spyware solutions

Knowledge of Backup and Disaster Recovery systems

Phone System administration

Mobile “ iOS and Android device assistance

Preferred Skills:

Outstanding Customer Service skills

Adeptness at utilizing resources and finding solutions

Excellent time management, and multitasking skills

Reliable, self-starter with excellent communication skills

Attention to detail and quality of work

Adaptability and willingness to learn

Background check and drug screen may be performed as part of the employment process.

Must be able to lift 50 pounds.

Please email your resume (.pdf or .doc preferred) to apply for this opportunity.

http://www.unifiednetworksllc.com/

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