Vacancy expired!
Please, no third parties
Only Southern California candidates will be considered
Main Duties and Responsibilities:
- Support users and resolve technical issues relating to network connectivity, colocation centers, and VoIP.
- Track, manage, and follow through on requests and projects within internal ticketing system.
- Train clients on the functionality and best practices of company offerings.
- Analyze and investigate trends of service use by clients to identify proactive measures and/or upsell opportunities.
- Coordinate onsite dispatches and maintenance windows with both clients and vendors.
- Identify and escalate urgent issues as needed.
- Provide primary after-hours support as part of an on-call rotation team.
- Assist clients in adding, removing, and adjusting services.
- Create, edit, and manage documentation related to client configurations.
Skills and Requirements:
- 1+ year of experience in an IT troubleshooting position such as help desk, technical support, or customer service.
- High school diploma or general education degree (GED) is required, BS or BA Degree or higher preferred.
- Industry certifications are preferred (Network+, CCENT, etc.).
- End-point troubleshooting, networking hardware, and/or VOIP configuration experience is preferred.
- Understanding of the OSI model is preferred.
- Cisco coursework and/or certifications are preferred.
tags: customer support representative, tech support representative, tech support analyst, tech support engineer,Âtechnical support representative, technical support analyst, technical support engineer, helpdesk analyst, helpdesk technician, helpdesk representative, help desk analyst, help desk technician, help desk representative
