Application Support Specialist

Application Support Specialist

09 Jan 2024
California, Sandimas, 91773 Sandimas USA

Application Support Specialist

Vacancy expired!

Description

Job Summary
Under limited supervision, responsible for supporting the development, implementation, and maintenance of the application(s) which enables QTC’s examiners to complete high quality medical reports within contractual time frames. This role is also responsible for mentoring new level II/I team members.

Essential Duties and Responsibilities
  • Provides technical leadership
  • Supports gathering business requirements for form creation/modifications
  • Collaborates with internal and external (technical and nontechnical) entities to troubleshoot and resolve complex problems or escalate to the appropriate group
  • Recommends solutions to improve quality, timeliness, and/or customer service
  • Collaborates with organizational leaders to implement solutions based on business needs
  • Ensures documentation is organized, accurate, and complete
  • Provide technical training and development of level I/II team members
  • Creates electronic forms and rules to ensure a high quality output
  • Ensures adequate testing of all changes and reports issues stemming from application bugs or design
  • Responds to internal and external customer inquiries about the application or its content
  • Performs other duties as assigned

Competencies

:
  • Strong sense of urgency, initiative, and attention to detail
  • Strong interpersonal skills for educating, organizing and relating to all levels of staff
  • Strong analytical skills
  • Proactive and results-oriented
  • Effectively manages competing priorities
  • Strong verbal, presentation, and written communication skills
  • Proficiency in MS Office
  • Extensive problem-solving skills
  • Flexibility in working outside of core business hours, at short-notice
  • Strong diplomacy, tactfulness and empathy when dealing with customers
  • Working knowledge of medical terminology is preferred

Education and/or Experience: (includes certificate & licenses)
  • Medical Report Quality assurance experience preferred
  • Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

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Job Details

  • ID
    JC8010363
  • State
  • City
  • Job type
    Permanent
  • Salary
    Depends on Experience
  • Hiring Company
    QTC Management
  • Date
    2020-12-30
  • Deadline
    2021-02-28
  • Category

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