Seeking an experienced Support Engineer to aid clients during off hours!
This Jobot Job is hosted by: Daniel Peng Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $100,000 - $120,000 per year
A bit about us:
Being centered within technology and finance, our team is utilizing smart contracts across leading financial institutions. Our focuses is on building products that change & improve the interaction between clients and markets, by building next generation technology impacting capital markets.
We are currently seeking experienced Support Engineers that are able to on international hours to provide platform and customer support.
Why join us?
Competitive Base Salary!
Excellent Benefits Package!
Flexible Work Schedule!
Accelerated Career Growth!
Job Details
What you'll be doing:
Supporting our international client base (primarily UK)
Investigate and resolve incoming support requests based on urgency, via help-desk/ticketing-system (ServiceDesk)
Documentation of customer activity & communication
Contribute to product documentation to improve customer knowledge base & best practice guidelines
Understanding of internal applications and interactions (applications, architecture, infrastructure)
Respond to alerts via internal monitoring platforms
Provide issue resolution for external clients
What we're looking for:
Ability to provide off-hour support
Previous experience as a support engineer L1/(preferably on a frontline team)
Ability to create incident, service, & change request tickets via tools like JIRA, ZenDesk, ServiceNow, etc
Experienced with Linux & Unix commands
Previous experience monitoring complex systems
Understanding of distributed systems & networking technologies
Ability to diagnose & troubleshoot technical issues
Prioritize & manage multiple support requests
Previous experience supporting large, enterprise systems
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.