Support Engineer 2nd/3rd Shift (Remote)

Support Engineer 2nd/3rd Shift (Remote)

25 Feb 2024
California, Sanfrancisco, 94102 Sanfrancisco USA

Support Engineer 2nd/3rd Shift (Remote)

Vacancy expired!

Seeking an experienced Support Engineer to aid clients during off hours!

This Jobot Job is hosted by: Daniel Peng
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $100,000 - $120,000 per year

A bit about us:

Being centered within technology and finance, our team is utilizing smart contracts across leading financial institutions. Our focuses is on building products that change & improve the interaction between clients and markets, by building next generation technology impacting capital markets.

We are currently seeking experienced Support Engineers that are able to on international hours to provide platform and customer support.

Why join us?
  • Competitive Base Salary!
  • Excellent Benefits Package!
  • Flexible Work Schedule!
  • Accelerated Career Growth!


Job Details

What you'll be doing:
  • Supporting our international client base (primarily UK)
  • Investigate and resolve incoming support requests based on urgency, via help-desk/ticketing-system (ServiceDesk)
  • Documentation of customer activity & communication
  • Contribute to product documentation to improve customer knowledge base & best practice guidelines
  • Understanding of internal applications and interactions (applications, architecture, infrastructure)
  • Respond to alerts via internal monitoring platforms
  • Provide issue resolution for external clients

What we're looking for:
  • Ability to provide off-hour support
  • Previous experience as a support engineer L1/(preferably on a frontline team)
  • Ability to create incident, service, & change request tickets via tools like JIRA, ZenDesk, ServiceNow, etc
  • Experienced with Linux & Unix commands
  • Previous experience monitoring complex systems
  • Understanding of distributed systems & networking technologies
  • Ability to diagnose & troubleshoot technical issues
  • Prioritize & manage multiple support requests
  • Previous experience supporting large, enterprise systems


Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Job Details

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