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Customer Success Manager, Data Verticalat LiveRampSan Francisco, CA OR New York City, NY OR Seattle, WAABOUT LIVERAMPLiveRamp is the trusted platform that makes data accessible and meaningful. Our services power people-based customer experiences that improve the relevance of marketing and allow consumers to better connect with the brands and products they love. We thrive on solving the toughest technical and customer challenges, and we’re always looking for smart, compassionate people to help us blaze a trail.Mission:LiveRamp makes it safe and easy to connect the world’s data, people, and applications.ABOUT THIS JOBAre you an ambitious, creative and client-centric advocate who knows how to engage and communicate with many people in complex organizations? Do you thrive in a fast-paced environment where you are surrounded by people who inspire you to be better and work harder every day? Do you want to be on the vanguard of big data foradvertising and marketing technology, analytics, and measurement? Consider joining our team.JOB RESPONSIBILITIES
Work closely with LiveRamp’s Commercial Leads to manage client processes, projects and communication strategy. You are the “right hand person” for the Commercial Leads - you are necessary for the success of our largest data providers!
Own all business operations for the existing book of business you support - this includes working directly with internal resources and stakeholders such as Legal and Privacy teams, managing SalesForce opportunities, and driving solutions to completion with product and technical support teams.
Coordinate and manage all activities within these accounts, working closely with the Commercial Leads to identify areas for improvement, growth and continued strategic development.You fully own renewals and help drive upsell opportunities!
Assist with day-to-day management and troubleshooting for some of our largest and most strategic accounts
Drive adoption of LiveRamp products and services - blocking and tackling barriers (internal and external) to adoption and success
Demonstrate a deep understanding of LiveRamp product and servicesto internal constituents as well as external clients and partners.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders
Monitor, analyze, and forecast a customer’s usage of our products
Assist with challenging client requests or issue escalations as needed
Drive customer satisfaction
25% travel
QUALIFICATIONS
3-5+ years of experience working with clients in a customer facing role (customer success and/or account management preferred).
Experience working with/at Data Providers, Agencies and Marketing Services organizations a plus.
AdTech experience preferred.
Experience troubleshooting technical problems or platforms and managing issues through to resolution
Passion for organization and project management
Quick to learn and able to communicate technical concepts to clients
Great communication skills both internally and externally. You are punctual and always answer emails and calls within 12 hours.
Excellent problem resolution skills and attention to detail.Attention to detail is a part of your DNA. You achieve thoroughness and accuracy when accomplishing a task with mindfulness of all areas involved.
Ability to prioritize among competing tasks
Independent, self-sufficient and self starter. You need little management, only coaching and mentorship.
Type S(tartup) personality: smart, ethical, friendly, hard-working and proactive (no exceptions).
Desire to work in San Francisco, New York, or Seattle. We will relocate you if necessary.
EMPLOYEE BENEFITS
Food. Enjoy catered meals, boundless snacks, and the occasional food truck.
Fun. We host events such as game nights, happy hours, camping trips, and sports leagues.
People. Work with talented, collaborative, and friendly people who love what they do.
Health and Saving. Receive the benefits of comprehensive health, dental, vision and disability insurance along with a 401k matching plan.
Location - Work in the heart of San Francisco,New York or Seattle and take advantage of our commuter benefits.
LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.
