Field Service Engineer

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Field Service Engineer

02 Dec 2024
California, Sanfrancisco, 94102 Sanfrancisco USA
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Field Service Engineer

Vacancy expired!

Service Engineers needed for machine tool manufacturing company!

This Jobot Job is hosted by: Andrea Silberberg
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.

A bit about us:

We are a leading global manufacturer of machine tools, operating out of 70+ countries! Our product line includes turning and milling machines, advanced technologies, and additive manufacturing.

We are looking for Service Engineers to join the team in the San Francisco/Silicon Valley area!
Hours: Monday-Friday; 8am-5pm

Why join us?
  • Full Benefits
  • Bonuses
  • 401(k) with company match
  • Competitive pay


Job Details

Service Engineers are expected to provide customers with maintenance and repair assistance of our machine tools on location or by telephone.

Responsibilities:
  • Creating and updating documentation of technical information.
  • Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
  • Demonstrating a willingness to help others and be a team member; often working together with Customer's Service Engineers.
  • Providing assistance and training to Customer's Service Engineers on the installation and maintenance of newer product lines.
  • Establish and build exemplary communication and customer service relationships with customers.
  • Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.

Requirements:
  • Bachelors or Associates Degree in technical related field of study preferred.
  • 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
  • Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
  • Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
  • Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
  • Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
  • Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
  • Minimum of 50% travel in region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers.


Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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