Kelly Technology is currently recruiting for a Helpdesk Specialist to work provide Business Technology Support in hybrid model for a client based in Mission Bay/San Francisco. This role is a full-time/direct hire. The ideal candidate will be a highly skilled individual who is highly organized and self-motivated, and the ability to deliver exceptional customer service skills. Candidates should also have 2+ years of experience in a Help Desk/Service Desk supporting O365 and remote technologies like Citrix/VPN.
Essential Duties and Responsibilities:
Perform troubleshooting and identification of applicable problems relating to PC's, applications, and basic network communications
Engage throughout the lifecycle of a ticket; including research and communication of status to users
Provide administrative support for business applications to end users
Work with additional Helpdesk staff to manage ticket assignments and issue resolution
Demonstrate superior service to our end user community by proactively communicating and ensuring that desired customer outcomes are achieved
Work with Systems Engineers, Information Security and Business Analysts to resolve/escalate problems
Support building technology including, but not limited to network architecture, VoIP phones, AV offerings, BMS applications, and server architecture
Engage in project-based assignments with system engineers on an as needed basis
Research various problems to provide appropriate responses to end users, be able to do basic troubleshooting and assist users through simple procedures
Monitor Helpdesk queue (voicemail, e-mail and ticketing system) for support inquiries
Provide basic administration of accounts and passwords
Mobile device management using centralized control applications (iOS and Android)
Departmental purchasing to include order creation, receiving and inventory control of equipment/supplies
Provide training for local staff on audio/visual technologies
Participate with on-call rotation and occasional evening hyper care
Contribute to our Knowledge database by creating Knowledge articles
Travel to remote offices within the region as needed
Qualifications and Experience:
Bachelor's Degree in IT or similar field preferred, but not required
Microsoft Certified Professional certification (or higher) is a plus but not required
Minimum 2+ years of experience in a Help Desk/Service Desk, or similar role
Ability to multi-task
Highly organized and self-motivated
Passion for teamwork and problem solving
Be familiar with and capable of supporting and troubleshooting common business technologies, particularly Microsoft products (including Office365)
Familiarity with remote access technologies (Citrix, VPN)
Deliver excellent customer service onsite and via the telephone/remote applications
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.
Why Kelly ® Technology?
Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.
About Kelly ®
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
