IT Manager / Account Manager

IT Manager / Account Manager

Vacancy expired!

Job Description:

Essential Functions and Responsibilities:
- New Business Development with Customers
- Broaden and advance the company’s relationship with customers
- Secure Master Service Agreements (MSA) and SOW with customers
- Position the company as the “value added” solution provider of choice with the customer’s senior management
- Manage the Program Management (PM) team to deliver exceptional performance metrics (i.e., Revenue attainment, Customer Satisfaction results, On-time delivery, Forecast Accuracy and Timeliness, etc.)
- Assess resource levels and making recommendations and justifying resource changes
- Plan, document, implement and improve internal processes related to the PM function and customer satisfaction in general.
- Escalation - Addressing complex customer requests or requirements that cannot be handled individually by Program Managers or require senior level attention.
- Experience with working with team spread across geographical locations. May include odd hour teleconferences with global facilities.
- Expertise in Agile/SCRUM/Kanban and play the role of Scrum Master, Product Owner as and when required
- Provides regular progress report to Project Stakeholders. Consolidates and analyzes the status on project plans, financials, deliverables, milestones, issues, and risks affecting projects.
- Conducts After Action Reviews, provides constructive performance feedback, and captures/shares lessons learned as needed throughout the project lifecycle
- Prepares clear, accurate project documentation, including project plan, status report, budgets, and resource requests/assignments.
- Distills complex information into clear, concise, and actionable information needed to aid team decision making.
- Understands the customer’s business. Can speak to the scope of projects including the financial and strategic benefit to the organization. Understands the priorities of the organization and how they relate to program activities and goals.

Qualifications Required/Job Specifications:
- 10 + years in a software consultancy environment, with multi-discipline experience in any combination of Project/Account Management, Operations, and/or Sales
- Focus on customer service as a top priority in a professional manner, with the ability to build and manage relationships in order to deliver business results that meet customer needs.
- Excellent communication skills, both written and verbal, to interact effectively with all levels of the organization
- Business Knowledge and Analysis - the ability to understand and analyze business issues and trends along with their industry and customer implications.
- Account Planning – the ability to develop a strategic account plan and then forecast, implement and review financial and people resources in order to achieve the planned objectives in line with the company strategic plans; defines intermediate goals and contingencies
- Technological Proficiency – the ability to understand and apply technology/solutions to provide customers with competitive advantage.
- Ability to research and resolve problems and the ability to work in a fast paced and team environment
- From technology perspective as long as they come from an IT background and are conversant with new digital technologies and cloud related technologies.
- Experience working with offshore teams.
- Client facing experience with financial services experience is a must.