Manager, Maintenance Services Delivery II (San Francisco Bay)

Manager, Maintenance Services Delivery II (San Francisco Bay)

20 Jul 2024
California, Sanfrancisco, 94102 Sanfrancisco USA

Manager, Maintenance Services Delivery II (San Francisco Bay)

Vacancy expired!

Job Title:

Manager, Maintenance Service Delivery II - Toshiba Global Commerce Solutions Inc.

Introduction:

The service delivery manager is responsible for the seamless delivery of maintenance and services to Toshiba clients. The service delivery manager will be responsible for personnel management of a team, on average, of 25 technicians. The service delivery manager is also expected to identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders. The service delivery manager jobs, which embrace both administrative and technical roles, are best suited for skilled and hard-working individuals who possess superb leadership and interpersonal skills, and who are passionate about delivering end-to-end customer-driven solutions. A service delivery manager plays a vital role in boosting the customer experience by ensuring the smooth delivery of top-notch maintenance and services that meet customer demands in an effective and cost-efficient manner.

Responsibilities:
  • Employee scheduling availability in a very fluid environment controlling over time, and life balance
  • Mentoring and Coaching Employees
  • Handling Customer Escalations
  • Ability to deliver service delivery results to meet SLA objectives while maintaining a profit
  • Customer interaction in meetings and one on one at customer sites
  • Daily territory management

Required Skills:
  • 5+ years of progressive experience and demonstrated success/knowledge
  • 3+ years leading and developing employees
  • Strong leadership and crisis management skills
  • Ability to understand high-level technology concepts and communicate to non-IT managers and senior managers
  • Strong interpersonal and relationship building skills
  • Enjoyable personality and aptitude for POSTIVIE, team-oriented and competitive environments
  • Skilled and innovative in driving new business opportunities
  • Ability to deliver service results to meet SLA objectives while maintaining a profit
  • Skilled in people management, organizational capabilities, and building successful teams
  • Able to develop and maintain a very flexible schedule for their technicians allowing them to meet SLA, Installations, and other customer service requirements
  • Ability to lead and drive customer meetings delivering service result reports that are good and ones that need improvement
  • Ability to look at an issue and see an opportunity and the solution more than just the problem
  • Ability to work and a very fluid and demanding working environment
  • Ability to empower their people to make good business decisions and coach them when bad ones have been made
  • Ability to hold employees accountable for their results
  • Lead with a positive and purpose driven mentality
  • Skilled and innovative in driving cost out of the business
  • Capabilities across the Microsoft suite of applications (Excel, PowerPoint, Word, etc.)
  • Strong Excel experience and ability to successfully manipulate data to make data driven decisions

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion dollar global company based in Research Triangle Park, NC, providing retail store solutions to some of the best known retailers in the world. E.g., Walmart, Kroger, Costco, CVS, Walgreens, Lowe's Foods, Michaels, The Gap, Calvin Klein.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
  • Group health coverage (medical, dental, & vision)
  • Employee Assistance Programs
  • Pre-tax spending accounts
  • 401(k) plan (with company match)
  • Company provided life insurance
  • Pet Insurance
  • Employee discounts
  • Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation.

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

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Job Details

  • ID
    JC44236729
  • State
  • City
  • Job type
    Permanent
  • Salary
    N/A
  • Hiring Company
    Toshiba Global Commerce Solutions
  • Date
    2022-07-19
  • Deadline
    2022-09-17
  • Category

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