Product Trust Specialist, Trust & Safety

Product Trust Specialist, Trust & Safety

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Job Description

Are you passionate about analyzing the impact of social technology and algorithms on users and society? Are you excited to be part of a team that advocates for product features that reduce harm to marginalized communities? Are you a proactive, detail-oriented professional who enjoys collaborating with team members, product, enforcement, and policy teams to advance privacy, trust, and online safety?

If so, you should join us!

Twitter’s Trust & Safety (T&S) teams work on the front lines of safety, speech, and policy issues that affect the Internet. Our goal is to ensure Twitter is a trusted platform where people can make human connections, find reliable information, and express themselves freely and safely.

The Product Trust (PT) team in T&S partners with Product Managers to identify product features that have Trust & Safety implications and advocate for solutions that keep users safe and build trust. By working together, we build safe and trustworthy products in an innovative, experiment-rich, and fast-paced environment.

You’ll build and maintain specialized knowledge in one of several areas of consumer products and infrastructure — from Tweet creation, to AI/ML model development, to critical safety features — and use that knowledge to support a small team in influencing product and policy development. You’ll advocate for the user by understanding, predicting, and communicating the impact of upcoming product changes on Twitter’s diverse user base. You’ll work across teams within T&S to support projects, goals, documentation, and communication of product issues.

• Partner closely with Product Trust Partners and others in Trust & Safety to identify potential harms, safety concerns, and unintended consequences of product changes and then design and implement mitigations and protections; and
• Identify, synthesize, and communicate the scope and requirements of your projects to the T&S team. Develop and advocate for solutions to complex issues.
• Assist with collaboration cross-functionally with our Legal, Public Policy, and Communications teams on product launches.

Successful candidates will be analytical, self-motivated, and have a knack for managing complex projects efficiently.

• You have experience advocating for, or building partnerships with, historically marginalized communities or for social causes.
• You have excellent written communication and research skills.
• You have a proven track record of owning and successfully completing cross-functional projects from planning to implementation.
• You have exceptional interpersonal skills and excel at providing balanced and actionable feedback to influence decision-making without direct managerial authority.
• You have strong process modeling and problem-solving capabilities, and can promptly propose solutions to address product and user needs.
• You are comfortable working in a fast-paced, ever-changing environment, and adapting to the needs and work styles of other teams and organizations.
• Experience working with quantitative and qualitative data to support recommendations; proficiency with spreadsheets.
• Experience working on or advising consumer software products, a plus.
• Experience working on projects that have a multi-regional or global impact, a plus.
• Experience ensuring fairness and protecting human rights on a social media platform, a plus.

Qualifications

• 2-3+ years experience leading and implementing policy, process design, project/program management, or management consulting (Note, we have multiple roles at varying levels of seniority, and will match candidates appropriately based on experience)
• BA/BS or equivalent professional experience

Potential exposure to sensitive or graphic content, including but not limited to vulgar language, violent threats, pornography and other graphic images.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Additional Information

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records