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This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose – We Create Confidence & Inspire Self-Expression – speaks to the role our brand can play in their lives.Today, we are reimagining our retail and outlet stores with a spirit of hospitality so everyone who walks through our doors has a positive experience and leaves wanting to be a part of Generation Express. We call our stores ‘Style Studios’ and our sales associate teams ‘Style Squads’ – and they are the most important part of our transformation. Our culture is defined by three values – Express Yourself, Express Together, Express Success – and we invite you to join us and help build, activate and amplify the Express styling community.For more information about Express, Inc. please visit www.express.com.Location: The Sales Associate Keyholder Provides a great in-store shopping experience for customers and executes opening and closing procedures.To support EXECUTION, the Sales Associate Keyholder:Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system
Performs overrides at checkout as needed
Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers
Follows company policies and procedures to ensure the safety of all our associates and customers
Assists with product launch changes according to the company SOP
To support CUSTOMER EXPERIENCE, the Sales Associate Keyholder:Delivers on all aspects of the customer experience model
Processes transactions quickly and accurately, reducing the customer’s wait time
Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management
Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate
Job QualificationsEssential QualificationsEducation: High School or Equivalent
Years of Experience: 0 - 2
Proficient in use of technology (iPad, registers)
Meets defined availability criteria, including nights, weekends and non-business hours
Meets physical requirements
Preferred Qualifications (skills and abilities)Previous retail experience preferred
Customer service skills and ability to interact with customers
Strong verbal and written communication skills specifically with customers, sales leadership team and associates
Demonstrated collaborative skills and ability to work well within a team.
The company will consider employment for qualified applicants with criminal histories in a matter consistent with the San Francisco Fair Chance Ordinance.If you would like to know more about the California Consumer Privacy Act click here.As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.Notification to Agencies:Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition,Express will not consider or approve payment to any third-parties for hires made.Requisition ID: 2022-20524
