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The Senior Director, North America Innovation Solutions Architect will be part of the team that helps our clients win in a competitive marketplace by designing and developing applied innovation solutions. The Visa Innovation team is part of a global innovation network that evangelizes Visa’s global point of view on the future, designs best in class customer-centric experiences, and develops new product solutions to drive industry innovation. We host clients from around the globe and across industries—from financial institutions and merchants to technology partners and government officials—immersing them in customer insights and emerging global trends. As part of a multi-disciplinary team made up of product, design, research and development, you will blur the lines between strategy and creativity, helping to design and develop new solutions that are desirable for end-users as well as technical feasible and financially viable. This role reports to the Head of North America Innovation.
The successful candidate will be a seasoned technologist and solution-seller who can partner with Visa clients. The role provides expert advice to business leaders and developers who want to partner with Visa to design and develop new solutions from proof of concept, to minimum viable product, to target state. It requires a unique combination of payments technology architecture, service design and client-facing relationship management skills. Projects could vary based on user, segment, industry, problem/opportunity defined and/or payments ecosystem partner. The role will work across multiple client projects as an SME leader and partner with product managers, designers, developers, account executives and other stakeholders. The role will be required to understand both the client’s systems, Visa products and new technologies (e.g., AI, biometrics, etc.) so that recommended applied innovations can accelerate the client’s growth and competitiveness in the marketplace.
This role will be critical to the success of Visa’s piloting-as-a-service offering which helps our clients transition from user tested prototypes to market tested pilots using the Visa Product Validation Platform. You will work hands-on with Visa clients’ technology teams and deep-dive into user flows with clients. The role requires the candidate to be highly collaborative, bring a structured and consultative approach to new product development, employ moderation and facilitation skills, have a passion for payments innovation, and have an ability to communicate complex information to both technical and non-technical audiences.
The Innovation Team believes in curiosity, creative confidence, experimentation through making, continuous learning, respectful collaboration, inclusion, empathy, resiliency, and fun! Lastly, the person should be a “SWAN” – someone who is smart, works hard, ambitious and nice!
Responsibilities
Solution Strategy
Technical knowledge
Customer Centricity
Communications
Incumbent must make themselves available during core business hours.
Physical RequirementsThis position, in future, maybe performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.
Travel RequirementsThis position requires the incumbent to travel for work less than 10%of the time
Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.
By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.
All your information will be kept confidential according to EEO guidelines.