From the JD, what are the top 3-5 "must have non-negotiable" skill sets that need to be present on a resume in order to be successful for this role?
ServiceNow platform development is MUST
Good understanding of ITOM Modules & Infrastructure is must Integration REST/API experience is MUST
Given current office closures, are you open to reviewing candidates across the U.S. who can only work remotely? Come September, will it be required to sit onsite? Yes, fully remote works post COVID
Does this role have the opportunity to extend beyond EOY or convert to FTE? Yes, possibility of extension
What you get to do in this role:
Implement/enhance ServiceNow ITOM spaces and Design solutions and processes for the ServiceNow platform.
Document functional business requirements, process flow diagrams, and business cases.
Facilitate requirements gathering and process mapping workshop.
Build proofs-of-concept (POC) for potential new solutions and technologies Accountable for the timely delivery of projects as per established roadmaps by working closely with the business teams Strong alignment with product management and engineering teams on roadmap and product feedback.
Contribute and maintain a showcase of ITOM solutions created on the ServiceNow platform.
Provide mentoring and training to peers and other colleagues in the organization.
Staying current on product developments/releases to a level required for solutioning and value realization for business.
Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
Create and present functional and technical design including data analysis to business team, and gather feedback to influence solution design and approach Participate in end to end implementation planning including project management, issue management, communication and change management Writing and reviewing QA and UAT test scripts Preparation of user documentation and training documentation as necessary
Skills:
Experience in ServiceNow ITOM modules – Service Mapping, Discovery, Event Management, Cloud Management, Orchestration, CMDB and Asset Management.
Experience with infrastructure, application and data, design architects to tie into broader solution for customers.
Exceptional communication and presentation skills to include technical and business concepts.
Experience with CMDB design, architecture and implementations (CCMDB, UCMDB, etc.) Hands on with AWS APIs, Azure, VMware, Puppet/Chef/Ansible, Containers/Docker, integration & automation expertise with 3rd Solid hands on skills with orchestration and automation platforms such as HPOO, vRO, Atrium, MSFT, IPSoft, etc
Deep knowledge of service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc) Experience with discovery technologies (ADDM, TADDM, DDMA/UD, etc.) Experience with service modeling techniques (TPL, TQL, etc.) Experience with event management platforms (Netcool, HPOM, BPPM, etc).
Experience with Cloud Management Platforms such as AWS, VMware, BMC, etc
Solid IT Ops experience in storage, network and compute of enterprise environments Experience in installing and configuring middleware applications (Oracle, WebSphere, etc.) Experience scripting with powershell, perl, wmi, ssh, python, javascript. Xpath, snmp IT Operations Management experience would be advantageous (Tool or process).
Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.
At Cisco Meraki, we know that technology can connect, empower, and drive us We’re making networking easier, faster, and smarter with technology that simply works. We maintain a positive relationship with Cisco that gives us the stability and resources of a larger company without sacrificing our[1] startup vibe.
