Customer Marketing Manager Location:- San Francisco, CA Duration:- Permanent
Job description:- Client is looking for a Customer Marketing Manager to drive customer advocacy, engagement, and bring our customer stories to life. You’ll fuel marketing and sales with inspiring, relevant customer success stories that help drive interest in Client, prove our value, and win more deals. You’ll partner with the marketing team to create impactful campaigns leveraging customer stories. And you’ll partner with the marketing and customer success teams to drive engagement among our customers. Responsibilities of Customer Marketing Manager
Amplify the customer voice through strategic storytelling. Source and create customer stories including case studies, testimonials, blog posts, videos, external slides, etc. and tailor them for distribution across channels
Manage and grow the customer reference library to make it easy to identify the right references and success stories
Maintain deep knowledge of our customer use cases and their business impact, and serve as a resource for peers across the organization
Maximize brand presence and reputation on customer reviews and rating platforms. Own the customer review program and continually drive new reviews
Help manage and drive engagement in Client’s Customer Advisory Board and Community
Requirements for Customer Marketing Manager
3+ years of relevant work experience in marketing, customer success, or communication roles in enterprise B2B SaaS
Natural storyteller with excellent communication skills, both for internal audiences and customer-facing messaging
Skilled at writing across a broad spectrum, including case studies, blog posts, presentations, and sales talking points
Customer-centric with customer facing experience
Strong interpersonal and relationship-building skills
Can successfully manage multiple initiatives simultaneously, prioritize high impact activities, and complete projects with tight deadlines
Motivated self-starter with a passion for innovative technology
Perks and benefits:-
Competitive salary & meaningful equity
Health benefits - 100% premiums paid on medical, dental & vision plans with PPO and HMO plans
Unlimited vacation
Flexible spending accounts for transportation and parking
