User Experience Designer

User Experience Designer

15 Jun 2024
California, Sanfrancisco, 94101 Sanfrancisco USA

User Experience Designer

Vacancy expired!

Remote role to start and once environment changes, the candidate will be located in the San Francisco or San Rafael office.
Looking for a talented Experience Designer who can help create and ship high-quality experiences for our customer support and contact systems. If you are passionate about experience design, data-driven solutions, problem-solving, user research, complex workflows, customer engagement, you have a chance to make an impact.
The Experience Designer will work with stakeholders from product teams, engineering teams and other functional teams across the company. This role requires an empathetic mindset, strategic thinking, critical research and analysis, proven data-driven design experience, and a thoughtful approach to working independently, collaboratively and globally within a large organization.
Qualifications

  • 3+ years of experience in experience design
  • Design experience with the Salesforce Lightning console
  • Demonstrated experience in research - interviews, ethnography, user testing, etc.
  • Strong skills in prototyping and design software, as well as communication software such as Powerpoint. Figma experience a plus.
  • Skilled in human-centered design methods and practice.
  • Demonstrated experience and interest in presenting design-related information to a variety of internal and external audiences.
  • A history of delivering products and platforms that succeed in the marketplace.
  • Strong preference for candidates with Salesforce or other internal agent-facing UI experience.
Requirements
  • Transfer understanding of user needs and workflows to propose enhancements to company products.
  • Collaborate with product team(s) in the production of white papers, pitch decks, demonstration examples, and other technical collateral required for product introductions and ongoing marketing.
  • Design and evaluate alternative solutions to choose the best approach.
  • Visualize and prototype an intended solution.
  • Meet and collaborate with customers and development partners to validate conceptual designs.
  • Rapidly prototype and iterate based on customer feedback.
  • Assist in the coordination and facilitation of usability tests, analytics and other target user research with project partners to validate existing and future feature design (including prototype testing).
  • Compose technical and highly detailed documents using text, diagrams, illustrations, and/or prototypes to support the implementation of design proposals.
  • Deliver design documentation for use by a wide range of audiences including Software Development, Test Development, Technical Publications, and Support.
  • Review feature implementation, test plans and documentation to ensure accuracy of desired application results.
  • Facilitate presentations and discussions with users, developers, and product managers to drive resolution on proposed features and functionality.
  • Partner with the development team to drive successful implementation of the user experience design specifications.
  • Train other internal company stakeholders on new workflows and functionality after appropriate scoping and development milestones are met.
  • Work across the company to drive design cohesion and platform adoption.
  • Show design thought leadership by regularly presenting inside and outside the organization.

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