Sr. IT Support Specialist -Executive Support

Sr. IT Support Specialist -Executive Support

16 Jun 2024
California, Sanfrancisco, 94102 Sanfrancisco USA

Sr. IT Support Specialist -Executive Support

Vacancy expired!

Apex Systems has an immediate opportunity for a polished Executive IT Support Specialist to support executive leadership at one of our top clients based in San Francisco, CA! This is a great way to get your foot in the door with a growing self-driving vehicle company!

Please send in your resume to to apply!

Type: Contract

Location: San Francisco, CA

Remote: Yes, with some onsite duties. TBD on the onsite duties.

Specific Role Responsibilities Include:

  • Support Executive accounts and hardware (laptop/desktop/mobile)
  • Support Internal Executive Events
  • Onboard new Executive's IT accounts and hardware
  • Provide Deskside Executive Support (when back in the office)
  • Assist Executive staff (including their Executive Assistants, Chiefs of Staff, etc) with escalated IT issues
  • Advocate for Executives and their support staff on all IT related issues
  • Provide on-call support for Executive team

Responsibilities:
  • Provide up to L3 support for technical issues across our environment, with a focus on end-user experience
  • Effectively manage inbound support requests via helpdesk, tickets, email, and Slack
  • Possess deep familiarity and understanding of all current and changing aspects of our IT environment; including macOS / Linux / Windows / Chrome OS workstations, mobile devices, audio/visual equipment, printers, networking, etc
  • Administration and escalated support for Okta, Google Workspace, Slack, and other tools
  • Document and train team on policies & procedures
  • Coordinate, support, and continuously improve employee onboarding
  • Interpret, apply, and enforce company policies and procedures

Requirements:
  • 3+ year(s) supporting Executive Teams (C-level, V-level) and their staff
  • 5+ year(s) of modern Enterprise IT experience
  • 4+ year(s) of relevant technical customer support experience
  • Solid understanding/experience and/or advanced troubleshooting of the following:
    • Mobile and desktop operating systems (ie. macOS, Linux (Ubuntu), Windows 10, Chrome OS, iOS, Android)
    • Networking concepts and troubleshooting
    • Enterprise infrastructure, identity, and productivity suites (ie. Okta/SSO integrations, Active Directory, Google Workspace, SaaS Applications)
    • Jira Service Desk or other ticketing systems
    • Mobile Device Management (ie. Workspace ONE, SimpleMDM, Intune)
    • Understanding complex issues, and explaining them in terms appropriate for technical or nontechnical audiences
  • Passionate about automation and efficiency
  • Desire to provide exceptional customer service and satisfaction
  • Attention to detail and a passion for accuracy
  • Team player with excellent communication skills

Bonus Points:
  • Advanced familiarity with Ubuntu troubleshooting
  • Knowledge of scripting (ie. Python, Bash, PowerShell, Apps Script)
  • Advanced administration experience with Jira, Slack, and Google Workspace
  • Experience integrating applications, building groups, and creating rules in Okta
  • Experience supporting a zero trust BeyondCorp environment


EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

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