IT Support Specialist

IT Support Specialist

15 Jun 2024
California, Sanfrancisco, 98101 Sanfrancisco USA

IT Support Specialist

Vacancy expired!

The successful IT Support Specialist will be responsible for utilizing his/her skills resolving technical problems within the IT Operations Group that cover a multitude of technical disciplines. Seeking individuals who are willing to work hard while maintaining a high level of customer service delivery. In order for our IT team to be successful, we must see no job as too small and no challenge as too big!
Responsibilities include:
·General Tier 1 & 2 technical support (SW/HW)
·Receiving/inventorying of IT assets & small parts
·Configuration and deployment of IT assets
·Imaging IT computer assets
·Basic repairs of IT assets
·Managing 3rd party repair agents
·Preparation of all new hire equipment and supporting the People team at new hire orientation ·Removal of IT assets from employees who have been offboarded
·Manage the RMA and repair process for all devices under warranty
Basic Qualifications
·Minimum of 2 years of configuring and installing computer hardware and software
·Deep experience in Microsoft Office 365 applications as well as Windows 10 and the Adobe Suite ·Demonstrable ability to work and make decisions independently in a fast-paced production environment
·Excellent written and verbal communication skills
·High school diploma or equivalent
·Authorization to work in the U.S. without sponsorship
Preferred Qualifications
·A+, Network +, or other IT industry standard certifications
·Experience troubleshooting integrated and interdependent computer systems
·Experience maintaining printers, troubleshooting laptops (PCs and Macs)
·Ability to prioritize work based on business objectives
·Service Management, Project Management, and Inventory Management skills IT Support
Specialists must have the ability to lift up 30lbs as well as being able to be mobile (walking, crawling under desks, climbing a ladder, etc.) with or without reasonable accommodation.
Location: Seattle, WA

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