Desktop Support / PC Technician

Desktop Support / PC Technician

16 Jun 2024
California, Sanjose, 95101 Sanjose USA

Desktop Support / PC Technician

Vacancy expired!

Desktop Support

Location: San Jose, CA

Job Description:

Frontline technical support and guidance in planning, implementation and ongoing operations of LAN's and WAN's, and implementation of end user computing applications and devices for Client and business partners and employees. In general employees are responsible for responding to tickets (inquires or requests for services related to desktop hardware) originating from the National Service Desk. For requests that cannot be serviced over the phone, tickets are generated electronically and distributed via network queue to the relevant location or business line to be resolved by Desktop employees:
  • Incident tickets: all secondary break/fix requests for electronic desktop equipment and
  • Add/Move/change tickets: moving and installing new personal computers and/or ordering and replacing equipment for assigned areas (e.g. building/installing computers for a new office.)
  • Essential Functions:
    • Accepts trouble reports including such activities as: handling system installation and configuration, printer systems, fundamentals of security, installing third-party software and documentation of hardware/software logs and operating procedures.
    • Provides excellent customer service to computer users. May direct and distribute work each day by checking queue of tickets and assigning the incidents and/or moves/changes to the relevant Team members.
    • Coordinates Moves, Adds, and Changes to support complex LAN&WAN networks, including configuration, training, installation, maintenance, support and documentation of hardware/software logs and operating procedures. Maintains and secures inventory of all hardware and software.
    • Supervision Given and Received: Is competent in most phases of end user computing applications to work on own.
    • Typically works under the general direction of the team lead and/or supervision of Manager.
    • Problem Solving and Decision Making: Analyzes problems and takes corrective action.
    • Customer Service Skills: Demonstrates professional behavior with all customers at all times. Develops a clear understanding of the customer's needs seeking information through clarifying questions. Maintains clear communications with customers regarding expectations and time frames. Follows up with customers after a problem has been resolved to inform them of any action taken. Sensitive to customer's frustration and responds professionally.


    Basic Qualifications:
    Minimum two (2) years of professional experience, in end user computing and PC/Workstation based LAN applications.


    Additional Skills:
    Knowledge of mobile devices. Current and recent Windows and , Lotus Notes, Microsoft Office Suite of products. Excellent customer service skills.

    Skills Required:
    • Windows Operating Systems Expertise
    • Microsoft Office Products
    • Active Directory
    • Familiarization and experience with user profiles
    • Basic Network troubleshooting and TCP/IP knowledge
    • Proficient with IOS devices and Apple products
    • Time and Prioritization management

    Job Details

    • ID
      JC15503527
    • State
    • City
    • Job type
      Contract
    • Salary
      Depends on Experience
    • Hiring Company
      Enclipse Corp.
    • Date
      2021-06-14
    • Deadline
      2021-08-13
    • Category

    Jocancy Online Job Portal by jobSearchi.