Document the customer journey and identify ways to improve existing customer pain points based on process optimization, technology, change management, or communication
Help uncomplicate the work environment of tomorrow by forecasting scalable solutions and when they need to be ready to be delivered to positively influence the customer journey
Work with the business, design, engineering, and product teams to create digital transformation experiences for team members and customers
Work based on Agile digital execution and communicate across multiple cross teams to ensure successful project delivery
Translate your recommendations to senior leadership to gain agreement, affect change and influence long term digital strategies
Help create customer solutions to affect organizational transformational in the face of a digital-first new landscape
Participate in User Acceptance testing and recommend improvements.
Build proofs-of-concept (POC) for potential new solutions and technologies by working with product management and engineering teams.
Identify business process gaps and scale current client systems to fill them.
Conduct quantitative/ qualitative data analysis using various tools and functions.
Analyze complex business problems that can be solved through change management or system automation.
Manage information and applicable supporting documents and dashboards.
Work with stakeholders, including 3rd party representatives, to troubleshoot and resolve business systems problems.
Work with client stakeholders to improve, automate and align business data with current client processes.
Curate and maintain related support documentation and runbooks (Self help articles, training material, support flows, other documentation).
Facilitate requirements gathering and process mapping workshops. Perform gap analysis (as is functionality versus to be functionality)
Participate in end-to-end activities related to implementation planning including project management, issue management, communication and change management
Work with internal stakeholders and cross-functional product development and data teams, to support delivery of internal digital products
Analyze and interpret high impact business needs and translate them into project requirements
Develop deep understanding of the products/tools used by the team, and analyze for continuous improvements
Knowledge of the technical architecture of scalable solutions
Experience dealing with ambiguity, is self-driven and results focused
Use data to define metrics for the initiatives, measure current state and track attainment of key indicators driving improvement iteratively
