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Who we areCisco’s Customer Experience (CX) organization is one of Cisco’s fastest growing teams, and the CX Architecture Aligned Services product management team is transforming the support, professional services, and customer success portfolio that Cisco offers to our customers and partners. The Intent Based Network CX Product Management team’s charter is to incubate and build the CX portfolio aligned with Cisco’s Switching, Routing, Wireless, Data Center Networking, & IoT product portfolio with the goal of transforming Customer Experience consumption and delivery. In this time of unprecedented change, we are looking for top talent to lead critical product capabilities that will redefine success for Cisco and our customers.What You’ll DoThis role core to driving the transformation of our Customer Experience portfolio. As the leader of the Business Product Management team for IBN, you’ll own the portfolio’s business performance and forecast to enable proper delivery readiness. You will drive the portfolio roadmap in close alignment with Cisco IBN product leaders to enable customer transitions. You will understand and easily articulate the offer proof of value and market strategy.You will be seen and recognized as a thought leader, who not only recognizes and builds on our organizational strengths, but also brings new perspective and ideas in to the team.Who You’ll Work WithIn this exciting role, you'll be empowered to make a difference, establish a reputation, and position yourself for continued growth. Reporting to the head of CX Product Management for IBN, this role will work across CXPM AAS and the broader CX group. You will partner closely and collaborate with engineering leaders such as the heads of Switching, Wireless, Routing, Data Center Networking, and IoT products and their teams to drive joint product and CX strategies.Specifically, you will:Lead product management teams to create and maintain offers through the product lifecycle
Define the business vision for the IBN CX offers
Collaborate with the product GMs and directors to define joint roadmaps, messages and forecasts.
Responsible for the market strategy and lead your teams’ development of core messaging for the portfolio.
Who You AreYou are a motivated self-starter with a bias for action. You have a consistent track record in performing well in a fast-paced environment with organizational skills to lead multiple projects with tight deadlines effectively. You have cross-group collaboration and communication skills that drive influence among the senior leaders across a highly-matrixed organization.Our minimum requirements are the following:You've achieved a Bachelors in EE or CS, or have equivalent work experience with a Master’s degree (MS/MBA)
Has 12+ years of combined experience in engineering, product management or solution architecture; minimum of 3+ experience in product management
Strong understanding of Networking technologies
Strong knowledge of modern product management methods and tools
Proven track record for launching new products and driving customer adoption
A thought leader and influencer with experience in driving mindset shifts
Has a bias towards taking action, learning from customers, measuring success and iterating to improve
Builds trust and relationships with key stakeholders in engineering, sales, delivery and customer success to enable their respective success
It’s in our culture to learn, adapt and improve, and you'll be someone who isn’t afraid to try new things.
Why Cisco#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box!But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
