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Zscaler is building a data platform to serve as the single source of truth for all data and reporting needs of its cross-functional business teams. The ideal candidate for this role will be someone with a passion for working with Product Management, Pricing and Customer Services/Support teams and data in a SaaS environment, deploying and improving Product, Pricing, and Services/Support reporting and processes, and working cross-functionally with business and technical teams to understand and execute on data and insights’ needs for these functions.
Responsibilities/What You’ll Do: Business Process Document(s) for a key product, pricing and services processes, systems, integrations, data flows & models, business rules & transformations
Documenting ongoing functional and technical data requirements for these business teams and developing datasets to meet those requirements
Develop and maintain data dictionary and metric definitions for all product, pricing, and services datasets, metrics, and KPIs and review them regularly for changes and updates
Design Tableau dashboards for insights and reporting when necessary
Conduct data enablement sessions for these business teams by communicating new datasets, metrics, KPIs, and processes
A passion for building data platform and insights’ solutions for services and product teams in SaaS organizations
Passionate about and focused on customer outcomes with the ability to translate business needs into functional and technical data requirements for the data engineering team
Proficient in leveraging SaaS Product, Pricing, and Services data to develop actionable insights and story-telling to drive business impact
Drives data literacy and enablement within the organization by building and utilizing data and analytics tools to enable improved understanding of data assets impacting business decisions
6+ years of experience with data initiatives (data engineering, analysis, and story-telling) with focus on product, pricing and services reporting and processes, translating the business needs into data requirements
Deep understanding of product management and services/support systems (Service Cloud, Hadoop, Big Data Architecture etc.), processes, and metrics
Proven track record of executing on data roadmap for product and services/support groups by translating business data needs into functional and technical requirements for data engineering team
Advanced SQL skills and proficiency in visualization tool such as Tableau
Strong experience collaborating with business stakeholders and users to understand, document, and implement data & analytics needs
Experience implementing data governance framework and deliverables is desired
Experience with industry standard ETL tool (Matillion, Fivetran etc) preferred
All your information will be kept confidential according to EEO guidelines.
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What You Can Expect From Us:Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
