Service Desk Engineer

Service Desk Engineer

14 Jun 2024
California, Sanjose, 95101 Sanjose USA

Service Desk Engineer

Vacancy expired!

Are you an experienced service desk professional or junior engineer that strives for more and craves engineering projects and experience? The Service Desk Engineer will be on a team responsible for being the first point of contact and escalation for any and all IT issues. In addition, this role will report to the IT Infrastructure Manager and work very closely with the infrastructure team on foundational infrastructure, architecture, and security projects. We’re looking for someone who’s superb on the service desk and asks the right questions to understand the business process of our users. A successful team member will be someone who brings the knowledge and experience to help automate our processes and streamline workflows.Primarily Responsibilities:

  • Work on a team as a primary point of contact to deliver top-notch support to our end users with grace, patience, and efficiency
  • Lead the management of end user devices throughout their entire life cycle, including procurement, configuration, maintenance, and disposal
  • Work day to day with members of our IT team to assist in engineering projects and various tasks as needed
  • Implementation and support of enterprise solutions such as Mobile Device Management, Identity and Access Management, Enterprise Anti-Malware, Imaging, etc.
  • Evolve current processes with an eye towards automating the repetitive tasks so the humans can focus on solving the hard problems
  • Support the technical onboarding experience for new employees making sure they have the equipment and tools to be successful
  • Provide rotational off-hours support as well as occasional after hours availability for system upgrades, etc
Required Skills
  • Previous experience providing customer-facing desktop support
  • Experience participating in the implementation and support of enterprise wide systems (e.g. Google Workspace, Dropbox, Okta, Zoom, etc.) as well as experience auditing systems.
  • Experiencing working in and managing an Active Directory environment
  • Experience supporting end users on Windows, Mac, and Linux
  • MECM/SCCM experience imaging machines, providing remote support, and installing and deploying applications
  • Intermediate (or better) knowledge of IT Service Management concepts such as Incident Management, Service Management, Change Management, Configuration Management and Service Level Management
  • Previous experience in supporting users both in office and working remotely
  • Jira, Confluence, and Jira Service Management experience
Desired Skills
  • AWS and Infrastructure experience a plus
  • Networking and security experience a plus
  • Scripting and automation experience a plus
  • Familiarity with a startup environment
  • Relevant IT certifications (AWS Cloud Practitioner) or Linux are a plus

Job Details

  • ID
    JC15435776
  • State
  • City
  • Job type
    Permanent
  • Salary
    Depends on Experience
  • Hiring Company
    John Galt Staffing
  • Date
    2021-05-17
  • Deadline
    2021-07-16
  • Category

Jocancy Online Job Portal by jobSearchi.