Support Specialist

Support Specialist

Vacancy expired!

The IT Support Specialist will provide technical support for business applications and systems across the TechOps, World-Wide Research and Development, and Commercial Operations departments. You will be responsible for administering and maintaining applications, managing escalated service desk tickets, and enhancing the customer experience within the IT department. The scope of work will be broad and you should be comfortable prioritizing multiple objectives with minimal supervision.

Title: IT Support Specialist

Location: Marin County

Contract Terms: 12 months

Start Date: 2/8

Specific day to day responsibilities:

Perform system administration on multiple business and scientific applications, create support documentation, and manage validation and rollout of new applications in a GxP environment

Provide tier 2 and 3 desktop support to business users

Write technical documentation such as SOPs and order IT supplies

Top 3 Requirements:

2 years administering CRM systems such as Salesforce and ServiceNow

2 years administering enterprise-level scientific applications such as Trackwise, Veeva, and LabWare

Familiarity with Windows servers, SQL, Oracle, and VMware

Bonus Points for:

Experience in a GxP or regulated industry

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .