All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Sandbox environment management
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Identify unused or underutilised platform features
Create a platform roadmap and define priorities, liaising with stakeholders
Own the communication of any platform changes to end users and stakeholders
Data management to improve Salesforce data quality, implementing rules and automation as needed
Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
User support tickets
Monitor and improve user adoption
New user and ongoing user training
Technical documentation
Working with integrated applications including
Qualifications and Background Required:
Strong Salesforce product knowledge and at least 4+ years’ of Salesforce Administration hands-on experience with [Sales Cloud or Service Cloud product]
Trailhead Badges/Super Badges
Certified Salesforce Administrator
Desirable:
Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder
Bachelor’s/Postgraduate degree, or professional qualification
Knowledge, Skills, and Abilities Required:
A proactive attitude to platform enhancements
Designing scalable, best practice solutions
Excellent relationship-building skills
Ability to liaise with stakeholders at all levels
Translating requirements into technical solutions
Experience in change management and governance
Training end users and key stakeholders
Technical documentation
Available and responsive to questions
Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Desirable:
Demonstrates continued personal/professional development
Active in the Salesforce community
ThanksSudarsan Cystems Logic Inc, Ph: Fax: Email: www.cystemslogic.com Cystems Logic Inc. (a Sybyte Technologies Company) US Government Agency Certified: SBE & DBEUSA India Malaysia Canada
