Manager - IT Operation

Manager - IT Operation

26 Nov 2024
California, Sanramon, 94583 Sanramon USA

Manager - IT Operation

Vacancy expired!

Description

Our client is seeking an experienced Manager IT Dev to join our Operations team. Having rolled out one of the world's 10 largest Salesforce instances, our operations teams now use the core Salesforce platform, Community Cloud, Marketing Cloud, and a wide variety of other tools to deliver and support cutting-edge solutions for both internal and external users. If you have a passion for delivering and supporting great solutions and are as enthusiastic about the Salesforce platform as we are, this is the next job you should apply for.

This role will supervise and lead technical team to develop, support, and maintain assigned applications. Work closely with the functional leads and/or manager and sometimes directly with business owners to promote the effective operation of the department and to resolve issues and suggest new processes and systems in the support thereof. Responsible for one or all stages of system development, implementation, testing, and problem resolution related to maintenance and minor enhancements. Responsible and accountable for design, code verification, testing, and implementation by development members. Plans and coordinates application fixes, enhancements, and upgrades. Responsible for technical specifications design and system architecture and ensuring the integrity of these systems and supporting infrastructure. Responsible for department's compliance with regulations.

Specific responsibilities include:

Salesforce support includes Force.com platform features (eg Apex, Lighting Components, Lightning Web Components, SOQL, SOSL, Visualforce, Workflows, Objects, security model, etc).

Manages application development, testing, support, and maintenance of Field and Corporate-facing applications.

Engages with project delivery, project managers, and project sponsors in the business to understand, clarify, and document the objectives and success factors for technical solutions that support business-based project initiatives.

Collaborates and consults with IT verticals, managers, and business owners as appropriate in providing support during the solution delivery and application support phases, managing enhancements and maintenance priorities and trade-offs as applicable.

Provides technical guidance in ensuring optimal execution and implementation of maintenance and enhancement work with applications supported.

Leverages existing technical standards to design solutions for projects.

Provides updates, guidance, and recommendations related to technology solutions and related projects to supervisor and staff, impacted IT and Corp Services/Protiviti business teams, and IT Sr Management.

Partners with and obtains feedback from technical discipline owners and experts to maintain a clear understanding and awareness of current technical standards and direction; provides feedback on standards based on project experiences and user needs.

Requirements

Bachelor's degree in IT-related field or equivalent years of experience

5+ years of Team Leadership, Supervisory or Management experience in a fast-paced IT environment in a similar role, including direct experience working for a Global Organization and/or providing cross-cultural support.

Strong knowledge of and experience with IT tools and technologies required by the unit as well as IT processes and methodologies including:

Strong Knowledge and experience of Salesforce including Force.com platform features (eg Apex, Lighting Components, Lightning Web Components, SOQL, SOSL, Visualforce, Workflows, Objects, security model, etc).

Ability to diagnose and resolve technical problems quickly.

Command of standard Office suite, particularly Microsoft Excel or an alternate reporting tool.

Strong debugging skills.

Experienced in full lifecycle software development, including analysis, design, development, testing, and implementation.

Understanding of object-oriented analysis and design techniques.

Ability to create software architecture documents or other design artifacts.

Familiarity with process modeling techniques.

Knowledge of process definition and continuous improvement methodologies.

Understanding of Server, Networking, Windows, and Mac systems provisioning.

Understanding of Technical and Deskside support processes.

Understanding of endpoint monitoring and support tools (backup, vpn, anti-virus, patching, and encryption).

Strong knowledge of and demonstrated practice in customer service, business acumen, IT infrastructure technologies and end-user experience and technology project delivery preferred.

Must be able to work independently and apply good judgment.

Must be able to work within a team both as a leader and as a team member.

Must be able to analyze circumstances or data that require evaluation of a variety of factors, including an understanding of current business trends.

Excellent written and verbal communication skills.

Excellent customer-service orientation.

Strong working relationships with staff and IT Leadership (Directors, Sr. Managers, Managers, and Supervisors) and Business Leadership and teams (Corp and Field).

International experience in order to build global partnerships.

Ability to manage delivery and build effective direct reports and ad hoc teams.

Enforce KPIs used for measuring results and performing look-backs on completed projects.

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