Business Systems Analyst

Business Systems Analyst

Vacancy expired!

Company Summary

Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Define business processes and system alignment. Translate business requirements into system definitions and solutions. Strategic partner, acting as liaison between the user community and the technical applications development staff (may include offshore staff). Resolve system problems to ensure customer processes run smoothly. Document business processes, training procedures, standard operating procedures, project status, etc. Implement system alignment with business processes.

Essential Functions

• Technical and implementation focus is on providing standard applications to resolve business needs/issues.
• Participates in identifying business system requirements and related business/application solutions for a specific business need.
• Gathers customer requirements for customized system solutions and provides alternative solutions.
• Writes and maintains system documentation
• Provides training and support directly to customers.
• Required to perform duties outside of normal work hours based on business needs.

Knowledge and Skills/Technology Used

• Has basic knowledge of general business environment/operation and has general cost benefit awareness.
• Solid working knowledge of standard features/functions of one or more application to field, analyze and resolve customer issues/problems.
• Good written and oral communication skills in order to define parameters to meet business requirements.
• Identifies/receives problem, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for defined business processes.
• Creates documentation of business processes, training procedures, and standard operating procedures.
• Has basic understanding of Data Analysis and/or relational databases.
• Has basic understanding of system integrations and supporting technologies.
• Standard Microsoft Office skill set.

Typical Education

• Generally requires BS Degree or equivalent work experience

Typical Range of Experience

• Typically have 2-4 years of directly related experience.

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.