Titl e: IT Support Specialist Location: Santa Ana, CA Duration: Contract Work Requirements: , Holder or Authorized to Work in US.
Overview:
TekPartners has some of the most sought after Information Technology positions available. As a reputable company in the IT staffing industry, you can trust us to place you in the right position. We currently have an opportunity for a IT Support Specialist.
Responsibilities:
Provide internal technical support for our end users through Phone, Chat, or other channels to quickly and efficiently resolve incidents and process requests.
Has frequent interactions with customers, vendors & other analytical & business staff & therefore, must be effective in interpersonal communications and problem solving.
Uses a high degree of patience and problem management techniques to solve problems and follow through on resolution with users.
Assist with Ticket Queue Management and Access Management Tasks.
Assist in research, development, design, architecture, deployment & support of all client facing technologies.
Responsible for client-side imaging technologies for all supported software and hardware platforms.
Accountable for all software, hardware, and business application support compatibility with current and future technologies.
Attends project/product meetings & maintains a current level of knowledge & training in related disciplines.
Consults solution base and peers to optimize problem resolution.
Adheres to established standards in resolving issues.
Keeps up with current & future client technologies, infrastructure operations & industry best practices & certifications
Our benefits package includes:
Comprehensive Medical Benefits
Competitive Pay, 401K
Retirement Plan
And Much More
About TekPartners: TekPartners is one of the fastest growing private staffing firms in the United States. We are a premierprovider of highly qualified IT talent, Workforce Solutions and Business Intelligence Solutions to many enterprise organizations across the nation. As experts in the industry, our team continues to match proven talent to the right job opportunity every day.
