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Volt Workforce Solutions is seeking an outstanding high-quality professional CustomerService Coordinator.Customer Service Coordinator City: Carpinteria State: CaliforniaFull-Time/Part-Time: Full-Time Schedule: Monday - Friday (5:00 a.m. and 8:30 am) some OT may apply Must be flexible to work around some holiday schedules and occasional overtimeHourly Rate: $18.51/hr. Responsibilities: Interfacing with customers, sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.Processing price requests (quotes) and orders received via fax, phone and email and other electronic services for customers with accuracy and responsiveness that's the key to ensure excellent service.Assisting customers with delivery related customer complaints such as wrong product shipped, pricing discrepancies, etc. and report complaints to identify a root cause-effect and resolution.Learning all roles/processes in the department and having the ability to act as back up when needed at times with short notice.Ability to handle multiple projects and still maintain daily responsibilities with attention to detail quickly.Responding to and /or provides assistance to internal customers and trade customers in areas such as product order fulfillment processes, customer service requests, product changes or returns, prioritizing back orders, on-line invoicing billing, customer invoicing mailing, pricing agreement, contract research, etc.Qualifications:MUST have a High School Diploma or Equivalent 3+ yrs. relevant Customer Service experience providing customer service over the phoneProficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus)Knowledge of SAP preferredMUST be able to pass a Background Check.If qualified please submit your resume to be consider for this position or call the office for an appointment- 805.560.560.8658.
