Vacancy expired!
QR Code Link to This Post
Are you looking to be part of a dynamic team, while working in a beautiful setting? Ganna Walska Lotusland, a non-profit, botanical garden in Montecito, California, renowned as a âtop tenâ garden of the world, seeks qualified candidates to serve as a valued member of our growing Visitor Services-Reservations department.
The Visitors Services-Reservations Associate will:
⢠Exceed customerâs expectations by delivering World Class Service in a professional knowledgeable and
courteous manner.
⢠Confident, self-motivated and demonstrate a passionate commitment to Lotusland.
⢠Must be detail-oriented.
⢠Friendly, professional, honest, reliable and trustworthy.
⢠Good working relationships with everyone they come in contact with at work, behaving friendly, courteous
and always professional.
⢠Positive attitude to work, co-operating closely with team members and other departments to ensure that
Lotusland is the best it can be.
⢠Deal efficiently and politely with all the telephone, email, internet and âin-personâ inquiries.
⢠Proactively solve any concern or complaint, using LEAP, Listen, Empathize, Acknowledge and Provide
solution.
⢠Ensure that all reservations are recorded following established procedures with full and clear information
and that they are entered accurately and promptly into the system.
⢠Maximize revenue by converting inquiries, recognizing business prospects and taking every opportunity to
practice the Moves Management goals, including premium bookings to our members.
⢠Ensure that all your work meets company standards and is according to training given, all function
paperwork must be accurate and complete, including payment details.
⢠Undertake general administration duties.
⢠Remain calm, patient and polite if receiving customer feedback.
Essential Requirements (Knowledge, Skills, and Abilities):
⢠The successful candidate must be computer literate with experience with RMS system, Word and Excel.
Experience with Donor Perfect is helpful
⢠Ability to handle high call volume with patience and grace.
⢠Ability to handle confidential and sensitive client information.
⢠Must have exceptional Customer Service Skills.
⢠Ability to work in a shared workspace.
Must be reliable and willing to work the assigned schedule, seasonally from mid-February through mid-
November.
⢠Ability to interact in a cooperative professional, pleasant manner with staff.
⢠Able to communicate in the English language in person and by phone and in writing.
⢠Must have a valid driverâs license, insurance, reliable transportation and pass a background check.
Education:
⢠High School diploma or GED.
⢠Customer Service Training or equivalent experience.
Work Environment:
⢠Being outdoors, in the gardens, subject to weather, plant allergens, dust, and dirt.
⢠Constant engagement with the general public, staff, and volunteers.
⢠Occasional work outside during events and during set-up/tear-down for events.
⢠Frequent work with computers (repetitive movement â typing).
Lotusland will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of the position. Lotusland is an equal opportunity employer.
To apply, please send a resume with a cover letter and three professional references
No Phone Calls, Please!
