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Palisociety is growing their team in Santa Barbara Who Are We? ABOUT PALISOCIETY:Palisociety is a fully integrated hospitality company that acquires, programs, develops, owns and operates unique hotels and residences across the country under three distinct monikers: Palihouse, Palihotel, ARRIVE by Palisociety and a collection of independently branded properties. We aim to enhance the lives of our guests and the local community, by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff and trusty service.Palisociety’s four brands feature 13 hotels and 23 restaurants and bars in current operation. Across the portfolio, five additional hotels are under construction and anticipated to open by Spring 2022, along with a development pipeline of 15 properties in discussion/planning phase. Palisociety properties have been featured on Condé Nast Traveler’s Hot List, Travel + Leisure IT List, and more, with accolades from the New York Times, Architectural Digest, Wallpaper and countless others. Avi Brosh founded Palisociety in 1998 in Los Angeles.For more information, visit www.palisociety.com or follow @palisocietyFor more information, visit www.arrivehotels.com or follow @arrivehotels Who Are We Looking For? Front Desk Agent | Palihouse Santa Barbara Front Desk Agent | Palihouse Santa BarbaraWHO WILL LOVE THIS POSITION?An experienced hotel guest services professional who enjoys working closely with guests to ensure their needs are being accommodatedAn individual who is independent, self-driven and a problem solverPOSITION PROFILE: The Hotel Front Desk Agent is responsible for check-in/check-out of hotel guests in a courteous and efficient manner while processing all payments according to established hotel requirements.As one of the first guest experiences, guest interaction should be energetic and accommodating while providing information and assistance to all guests and visitors.ESSENTIAL FUNCTIONS:Liaise and communicate positively with guests, colleagues, and vendorsStrengthen relationships both internally and externally, while ensuring the provision of superior service levels for all amenities and services offeredExecute all registration processes revolving around arrival, inclusive but not limited to, providing an introduction by name to guest valet/colleague performing escort, overview of key operation and offering further assistance (intuitive service) in accordance with check-in performance standardsExecute all registration processes revolving around departure, inclusive but not limited to, handling payment processing according to any instructions on file in accordance with check-out performance standardsExecute all telecommunications processes, inclusive but not limited to, answering incoming calls, responding in a timely fashion and minimizing call transfers in accordance with telecommunications standards of performanceInputs and receives resident information into Opera and other interfaces as requiredExecute all cashiering processes, inclusive of posting charges to accounts in OperaWork cohesively in collaboration with the room reservations and Sales team to ensure a smooth experience for all residents and patronsEnforce established policies and procedures regarding persons on property, reporting any concerns immediately to hotel managementComply with company and departmental rules and regulations at the hotelMaintain a professional, neat and well-groomed appearance adhering to hotel grooming standardsCommunicate all GST complaints and issues to the Housemaster and/or SupervisorConduct multiple property safety and security walks-throughIn the event of an emergency, perform all necessary safety protocols, including but not limited to, checking the fire panels, contacting emergency services, and communicating with General Manager.Perform any other reasonable duties as required by managementREQUIREMENTS:Skills/Knowledge Required:Must possess a positive attitudeMust be energetic and outgoingMust be serviceorientedMust be a team playerMust be able to multi-taskMust possess excellent interpersonal, analytical, and organizational skillsMust have knowledge of basic arithmeticMust have the ability to input data and access information on the computerFluency in English both verbally and non-verballyProvide legible communication and directionsAbility to input and access information in the property management system/computers/point of sales systemAbility to perform job functions with attention to detail, speed and accuracyAbility to prioritize and organizeBe a clear thinker, remaining calm and resolving problems using good judgmentFollow directions thoroughlyUnderstand guest’s service needsWork cohesively with co-workers as part of a teamWork with minimal supervisionMaintain confidentiality of guest information and pertinent hotel dataQualification Standards:Education:College degree preferredExperience:Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel settingGrooming:All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)Paligroup Management is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Paligroup does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Come join our team today!
