Tasting Room and Wine Club Manager - CrossHatch Winery (solvang, ca)

Tasting Room and Wine Club Manager - CrossHatch Winery (solvang, ca)

09 Mar 2024
California, Santa barbara 00000 Santa barbara USA

Tasting Room and Wine Club Manager - CrossHatch Winery (solvang, ca)

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CrossHatch Winery is a boutique winery located in Solvang, California (Only 800 cases produced). All of the wines produced at CrossHatch are co-fermented blends sourced from Santa Barbara County vineyards.

POSITION SUMMARY:

The Tasting Room and Wine Club Manager is responsible for the day-to-day operation of the tasting room and guest experience at the tasting room in Solvang. This person will assist in the operational supervision and quality performance of the tasting room including the management and coordination of tasting room staff. This position will also work directly with the owner to coordinate, process and ship wine club.

Qualifications:

- Minimum of 1 year winery or restaurant/hospitality experience.

- Wine Savvy with a passion for fine wine, sales and all other aspects of the wine industry

- Excellent hospitality, sales, and organizational skills.

- Experience in wine sales (1-2 years minimum preferred)

- Strong proficiency using Mac Computers including MS Word and Excel, Adobe Illustrator, Photoshop, and POS System.

- Professional, creative, friendly, fun and outgoing

- Good written and oral communication skills with strong attention to detail.

- Highly customer service oriented.

- Demonstrated capability to interface and maintain effective relationships with all level of employees in a team-oriented environment.

- Must be available and willing to work evenings and weekends.

- Ability to stand on one's feet for extended periods of time.

- Must be able to lift and move 50 lbs.

Responsibilities:

Management

- Create and manage staff schedule

- Train new employees and educate staff

- Organize and lead tasting room staff meetings

- Give direction to staff and delegate responsibility as needed

Tasting Room

- Ensure tasting room product and tasting room are well represented at all times including signage, staff and cleanliness.

- Work with Tasting Room staff to manage the guest experience ensuring a successful Tasting Room workflow and operation.

- Work a flexible schedule to meet the needs of the business, including evening and weekend shifts

- Resolve guest concerns/complaints using good judgment and professionalism and courtesy.

- Communicate problems or issues with staff members or tasting room facility to owners

- Answer and manage winery emails

- Manage inventory

- Assist with shipping logistics

- Create and manage tasting lists and price sheets

- Assist in planning and coordination of tasting room events and large group visits

- Represent winery at outside functions as needed

Wine Club

- Market and increase wine club membership

- Charge credit cards

- Update member information

- Organize and ship packages

- Arrange wine club activities

If interested in the position, please email your resume.

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