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POSITION SUMMARY:
The Membership Associate supports the maintenance and expansion of the Membership program at Lotusland. The Associate represents Lotusland on the telephone, in written communications, and in-person at the Membership Sales table at the Visitor Center and during special events. This position supports all Lotusland members, visitors and donors in collaboration with the Development, Guest Experience and Member Services departments.
SPECIFIC RESPONSIBILITIES:
Maintains detailed membership data, payments, correspondence and tracking.
Maintains, audits and files daily membership records including the processing of credit card charges, checks and online donations into Donor Perfect Online (DPO). Answers telephones, emails, letters and web questions in a timely manner. Outreach membership phone calls.
Manages weekly membership acknowledgements, gift processing and ongoing renewal reminder process, produce tracking reports, and including contributing to the creative writing process.
Provides exemplary customer service to current and potential Members. Documents call and conversation history and notations in DPO to help identify and implement member support and promotion. Maintain sensitivity and confidentiality regarding member
Staffs Membership Sales table following twice daily tours during public tour season,at the Visitor Center to facilitate and engage new Member acquisition, as well as answer general and event related questions.
Interacts with Docents/Volunteers at the Visitor Center to provide accurate information, answer questions and actively support their interaction with visitors and Members alike.
Communicates directly with Visitor Services Team to supply timely Member data.
Collaborates with the Membership Manager and Marketing and Communications Director to further contribute and develop enhanced membership sales on Lotuslands website and FAQs, in social media (Instagram), and via email marketing (Constant Contact) communications, including the Welcome to Lotusland electronic process for members joining online.
Actively seek and suggest improvements for membership
Organizes and maintains print collateral inventory related to Membership.
Perform general administrative support as needed and to be able to fill-in temporarily for other team members by cross-training.
EVENT RESPONSIBILITIES:
Staffs all Membership events as assigned by Event Manager.
Helps to coordinate, design and facilitate eight to twelve Membership events yearly.
Manage and be responsible to oversee Membership event RSVPs, acknowledgements, event timelines, pre and post member correspondence including invitation mailings, an electronic thank you, and evaluate post-event to support the Membership Manager.
Assists and staffs Lotusland Special events yearly in varying capacities to support the assigned Event Manager.
EDUCATION:
The ideal candidate will have an Associates degree and/or two years of equivalent clerical or administrative experience.
ESSENTIAL REQUIREMENTS (Knowledge, Skills, and Abilities):
Must maintain a professional demeanor and can interact with high-level donors.
Superior organization skills and ability to multi-task concurrent projects.
Ability to interact in a team environment with staff, members and volunteers.
A strong working knowledge of Microsoft Outlook, Microsoft Office (Word and Excel), Internet, e-mail Marketing and database software. Experience with Donor Perfect Online is desirable.
Must be able to communicate in English by phone and two-way radio, and in writing.
Must have a valid drivers license, insurance and reliable transportation.
WORK ENVIRONMENT:
General office environment within the garden setting of Lotusland.
Requires working outdoors for approximately 2 hours, 4 days a week mid-February through mid-November and outdoors during multiple garden events held year-round.
Ability to walk to various locations in a 37-acre garden.
Ability to safely drive a golf cart with guests (following mandatory training).
Frequent work on the telephone and computer (repetitive movement typing).
Travel may be required for training and education, if needed.
Lotusland will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of the position. Lotusland is an equal opportunity employer.
Job Type: Full Time
Compensation: 18/hr.+ Excellent Benefits
To apply please send cover letter and resume.
No Phone Calls, please!
