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Job Position
The role of the Dispatcher/Clerical t is to dispatch service technicians, oversee the process of the service appointment, and help keep customers informed throughout the process.
- Prior dispatching/Customer service experience is a must.
- Successful candidates will be able to demonstrate skill sets such as organization, attention to detail, ability to handle pressure, problem solving skills
- IT Competent strong keyboard skills, proficient with phone systems
- Must be proficient in Mac, Microsoft Office products & Adobe
- Quickbooks experience a MAJOR PLUS
- Positive, Out-going, can do attitude
- Ability to Multi-task
- Plumbing experience/knowledge a huge PLUS but but not needed
Looking for someone with experience in clerical duties such as answering telephone calls, excellent phone etiquette, excellent customer service, attention to detail, sending and receiving emails and faxes, and communicating between customers and technicians, updating data bases, managing flow and creating schedules. Must have a good grasp of grammar, spelling and writing in order to create documents. Must be able to type quickly, send and receive invoices, reports and letters. Must be flexible with scheduling. Days and times may vary from week to week. 40 hours per week.
Experience:
relevant: 3 years (Preferred)
call center: 3 years (Preferred)
Customer Service: 3 years (Preferred)
Education:
High school or equivalent (Preferred)
Job duties but not limited:
Answer incoming customer inquiries
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Other duties as requested
Team Environment: Working alone and with a team
