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COMPANY OVERVIEW
LifeStance Health, formally Santa Barbara Behavioral Health, is an affiliation of psychiatrists, psychologists, licensed clinical social workers and marriage and family therapists that has served Santa Barbara County for over twenty years. We are committed to making behavioral health services accessible to the Santa Barbara community through insurance coverage.
ROLE OVERVIEW
We are seeking a reliable and motivated Front Office Specialist. The candidate will be the front office support for patients and clinicians as a whole. You will be responsible for patient management, checking in/out, answering phones, answering questions regarding patient insurance coverage and benefits and more. Candidates must be detail-oriented, be able to multitask, have a pleasant personality, be a team player, and possess professional etiquette.
RESPONSIBILITIES
Greeting and checking-in/out patients in a courteous manner; including going over explanation of benefits, collection of co-payments/deductibles/co-ins, balances etc.
Answering high volume of phone calls
Scheduling and Rescheduling Appointments
Answering emails and Patient Messages via Patient Portal
Office upkeep and making sure common space is clean and clutter free
Managing electronic patient forms
Interact with patients and professionals to facilitate care
On mastery of the above skills, assist in, and ultimately own other administrative tasks
REQUIREMENTS
Clear and compassionate customer service skills
Proficient in Microsoft and web-based applications
Strong written and verbal communication skills
Excellent problem solving abilities
Driven for excellence, motivated self-starter
Ability to multitask in a fast paced environment
Exceptional attention to detail
Strong organizational skills
Ability to use independent judgment in performing all duties of the position
High degree of trustworthiness with the ability to handle confidential and sometimes highly sensitive matters in the appropriate manner
Bachelor's Degree preferred
Previous experience with EMR/EHR or HIPAA is a plus
Spanish speaking is a plus
This is a full time position: Monday through Thursday, 11:00am to 7:30pm, and Friday from 10:30am to 7pm.
$15 - $17
Please include a cover letter with your resume.
We look forward to hearing from you!