Fulfillment Associate (Carpinteria)

Fulfillment Associate (Carpinteria)

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JOB TITLE: Fulfillment Associate

STATUS: Non-Exempt

DEPARTMENT: Fulfillment

REPORTS TO: Fulfillment Supervisor

Job Summary: Perform basic fulfillment tasks and provide fulfillment support to external/internal clients. Responsible for Order Entry System processing including mail sorting, data entry and scanning, shipping confidential client documents, and check handling. Operation and troubleshooting of production machines for in-house print jobs (will train the right candidate) and department mailings.

Responsibilities & Duties:

• Perform day-to-day mailings to clients, reps, and third party vendors

• Receive, sort and distribute incoming mail and packages to PSC staff

• Receive, sort and scan (OES) operations mail in a timely manner

• Produce, assemble, pack and ship marketing materials upon request

• Pick up and drop off mail to and from Post Office on a rotating basis

• Logging of live checks received at PSC in internal check blotter

• Scan operations live checks and check copies to custodian bank daily using Remote Deposit Capture on a rotating basis

• Provide support to fulfillment/OES supervisor in production color machine print job requests and troubleshooting from creative services and marketing departments

Skills and other requirements:

• Intermediate computer skills, emphasis on excel and word (mail merging)

• Attention to detail

• Ability to multi-task

• Ability to meet department deadlines

• California Driver’s License and clean DMV record

• Ability to lift minimum 25lbs on consistent basis

• Operation of UPS Worldship software, Pitney Bowes postage/inserter machine, and scanning machines

• Printing background helpful but not required

• Ability to follow and update Standard Operating Procedures

Training Required:

• PlanMember corporate training

• Operation of above mentioned equipment if necessary

• Department process training

Expectations:

• Accurate fulfillment of orders and requests in a timely manner

• Prompt response to employee, rep and service center requests

• Team player, professional attitude

• Regular and prompt attendance