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Exciting opportunity to join one of the fastest growing software firms in the real estate industry! Yardi Systems is hiring for a Cloud Support Specialist I to join their growing team in Santa Barbara, CA!
Providing Level 1 & 2 environmental and technical support to Yardi Systems SaaS customers as part of the 24x7x365 Cloud Services team. The Cloud Support specialist is responsible for supporting the Yardi Cloud and will work as part of a global team and liaise with customer contacts and relevant internal teams to ensure requests are actioned and technical issues are resolved in a timely fashion.
Duties/Responsibilities
⢠Configuring, supporting, and troubleshooting Yardi Cloud environments.
⢠Installing and configuring Yardi SaaS products.
⢠Providing phone based Level 1 & 2 environmental support for Yardi customers.
⢠Monitoring and responding to system alerts.
⢠Maintaining and improving documentation.
⢠Working on an international team and liaise with global counterparts as required.
⢠Participating in an enterprise 24x7x365 support environment with weekend and on call work required.
Qualifications
⢠Exposure to SaaS technologies; IIS, server virtualization, SQL, PowerShell.
⢠A passion for technology and strong problem solving skills.
⢠Ability to learn new software and troubleshoot processes quickly.
⢠Good analytical, organizational skills and attention to detail.
⢠Good written and spoken communication skills.
⢠Strong sense of customer service.
⢠Must enjoy being part of a team and enjoy dealing with people.
Requirements
⢠Former IT experience and training. Experience with Windows Server, Internet Information Services (IIS) and SQL preferred but not essential.
⢠Relevant IT qualifications preferred but not essential.
⢠Proven customer service experience.
⢠Dependable attendance record.
PLEASE APPLY TO: https://careers.yardi.com/openings/job-posting/CORP19111694/
At Yardi, weâve created a global team dedicated to making great real estate software products and fostering a collaborative work environment. We care about our community and like to come together to make things happen, whether we are focused on creating new software innovations or giving back through philanthropy and volunteerism. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference.
There is something for everyone at Yardi, whether you love to code, or are a people person and enjoy solving issues and providing support to clients. We have a pleasant and casual work environment, competitive salaries, and a comprehensive benefits package. Our corporate culture stresses integrity, respect, trust, responsibility, and fun!
EOE Race/Gender/Disability/Vets.
