Job Title: IT Systems/Support Analyst-IC2Location: Santa Clara, CA/REMOTEDuration: 12 months contract W2 Only Duties: Hiring Manager Notes • What are the top "must have non-negotiable" skill sets that need to be present on a resume in order to be successful for this role? Previous L1/support experience. • Will you be managing the worker on a day-to-day basis, or will he/she be primarily autonomous in the role? Resource will have day to day interaction with a support lead • Given current office closures, are you open to reviewing candidates across the U.S.? Yes, for the first 6 months until Jun/21. Skills: What you will do in this role? • Provide high-quality support and customer service to internal/external customers through effective communication (via e-mail) and efficient troubleshooting. • Address incidents, issues, and questions within established SLA's. • Coordination of efficient hand-off and disposition of incidents and issues both internally within the IT team and with others such as the business team. • Collaborate with Business and IT development team to identify solution/fix for customer incidents. • Ensuring timely delivery of fixes and incident closure by working closely with IT and Business teams. What you will need for this role? • The ideal candidate will have at least 1-2 years of experience in providing support for LMS/LXP or related systems. • Excellent written, verbal skills, interpersonal, and problem-solving skills. • Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks in a fast-paced environment. • Experience using Microsoft Suite of Products including Word, Excel, PowerPoint, Outlook, SharePoint. • Proven ability to work both independently and as part of a team while demonstrating key traits of creativity, initiative, and flexibility. • Strong team player with the ability to build relationships and the experience collaborating with and supporting geographically dispersed users. • The ability to communicate effectively with people at all levels. • The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem. Education: Minimum of a bachelor’s degree or equivalent
