Customer Success Group Enablement, AMS Operations Program Manager

Customer Success Group Enablement, AMS Operations Program Manager

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Job Description

Based in the US, the Customer Success Group (CSG) Enablement, AMS Operations Program Manager will have the opportunity to; manage operations and execution of Americas based ILT programs (Instructor Led Trainings), be a trusted advisor to our AMS Enablement team, assess and align opportunities for global process improvements and efficiency. This individual will work hand-in-hand with global CSGE Operations peers and collaborate closely with local enablement team members to ensure successful execution of our ILTs and operational processes, and ultimately positive experiences for the field.

• Be the designated Operations consultant to AMS Enablement team
• Participate in AMS Enablement team cadences, providing global operations updates, assessing AMS Enablement operational needs and making recommendations
• Be the Operations point of contact for AMS Enablement led or sponsored programs
• Manage AMS program rosters and enrollments in our internal systems
• Arrange virtual or in-person ILT logistics, such as zoom or conference rooms and catering for AMS regional programs
• Be available for AMS Enablement led or sponsored trainings to greet facilitators or host webinars, where deemed necessary
• Fulfill, track and prioritize AMS Enablement requests in our workflow platform
• Assist local enablement team and field managers with analytics requests in our readiness platform
• Make recommendations and provide efficient solutions for consolidated AMS views of regional annual enablement plans, enablement requirements and priorities from field leaders

• Provide project management for CSGE Operations led and owned processes
• Identify areas for improvement and make recommendations to increase global efficiency
• Support aspects of our annual (internal) Sales Kickoff

Qualifications

• 5 years of experience in events or training support roles
• Project management education, frameworks, principles and tools, including the ability to meet or exceed deadlines/timelines, balance multiple priorities, and thorough attention to detail
• Proficiency with Microsoft Office (Excel, PowerPoint and Outlook)
• Experience with SharePoint
• Experience with Learning Management Systems
• High degree of initiative both working independently and as a team
• Ability to share ideas, promote innovation, and contribute to collaborative efforts
• Ability to use professional discretion and communication skills
• Strong aptitude for troubleshooting
• 15% travel

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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