Senior Director, Product Platform Customer Strategy

Senior Director, Product Platform Customer Strategy

16 Sep 2024
California, Santaclara, 95050 Santaclara USA

Senior Director, Product Platform Customer Strategy

Vacancy expired!

Job Description

The Now Platform is the core technology layer that empowers everything at ServiceNow, from our best in class SaaS offerings to our partner and developer ecosystem and as a standalone PaaS offering. As ServiceNow continues to aggressively grow and innovate, we are looking for a leader to drive our platform customer engagement effort as we scale to $15B+ in revenue annually. This is a unique opportunity to connect with customers and end-users to help shape the next-generation platform foundation product portfolio for a $100B+ company.

Reporting to the Head of Strategic Operations, Product Platform, the Senior Director of Product Platform Customer Strategy will lead a global team with responsibility for creating and executing the customer engagement strategy for the ServiceNow Product Platform. This individual will be a high potential technology leader who understands technical and business realities and can articulate both a near-term action plan and a long-term roadmap. This includes exhibiting empathy and a deep understanding for the needs of our customers and end-users, and translating this into tangible product roadmap actions, partnering with designers and engineers to design and ship new features, and with analysts to measure their impact.

This role will have visibility at the senior executive levels of ServiceNow and manage key mission critical programs that impact the ServiceNow Platform and ServiceNow’s workflows, including IT, Customer, Employee, Creator, and more. This leader must be effective in collaborating and evangelizing across teams and functions, and able to lead, motivate and encourage a diverse and global team.

Qualifications

To be successful in this role you have:

  • 15+ years experience leading product teams with a focus on customer engagement
  • Demonstrated track record in managing the end-to-end process from customer insights & analysis to new features & functionality to successfully improve end-user adoption, engagement, vibrancy
  • Highly analytical with ability to translate data into actionable insights and communicate them simply and effectively to engineers and non-engineers alike
  • Effective cross-functional leader, able to partner across diverse individuals and teams, including engineering, analytics, design, marketing, and senior executives
  • Respected leader with a proven track record of developing diverse teams distributed around the world
  • Adaptable, flexible and influential change leader
  • Self-starter with growth mindset
  • Excellent analytical, collaboration, verbal and written skills
  • MBA and/or Computer Science degree preferred

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [emailprotected]for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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