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At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXvJpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.Team Our Product Operations | Technical Training & Enablement team designs, develops, and delivers technical training and enablement for ServiceNow’s Product organization. We are passionate about making ServiceNow an incredible place to work for every employee and helping ServiceNow achieve its mission. We partner with leaders in our Engineering, Technical Support, and other technology teams to help them achieve their business objectives through learning solutions.Role The Senior Staff Project/Program Manager will lead and execute our project plans for our largest, most complex programs that drive our organizational priorities. We are constantly innovating our approach to deliver the right training, at the right time, at the right level to drive measurable impact. What you get to do in this role: Partner with our Senior Learning Program Managers, stakeholders, and leadership to assess, identify, and document learning interventions to drive business outcomes and the associated metrics to measure success.
Lead and manage the work of our project teams, partnering with instructional designers, eLearning developers, and learning platform administration in support of key initiatives.
Manage project workstreams in support of a larger technical training and enablement programs.
Lead all phases of learning project management including scoping, planning, executing, and closing.
Maintain and manage documentation, project plans and reporting.
Develop trusted partnerships with SMEs and stakeholders.
Identify resource requirements and work with team members to establish capacity plans in concert with project timelines.
Design and execute communication plans to promote Product Operations | Technical Training & Enablement - projects you are assigned to.
Effectively manage across multiple levels of the organization, holding the team accountable to deadlines, scope, and resource plans
Identify and manage risks through creative and collaborative problem-solving and escalating when appropriate
To be successful in this role you have:12+ years of project management experience.
Experience managing a variety of cross-functional learning projects, including web-based/eLearning, video, instructor-led classes, blended learning, and assessments.
Experience documenting all phases of project work and associated timelines in Project Management software.
Experience working in a fast-paced, results-oriented, data-driven environment.
Experience gathering, analyzing, and reporting out data.
Experience working with engineering, technical support, software development, and/or learning & development teams preferred.
A proven track record of effective project management and experience using project management tools. PMP certification (preferred)
Outstanding professional verbal and written communication skills.
A strong desire to continuously improve and is driven to achieve goals.
A passion for working collaboratively on a multidisciplinary team while embracing a flexible work style.
An innate curiosity, open to feedback, and embraces change.
Strong time management and organizational skills required to effectively manage multiple projects simultaneously.
Proficiency with Microsoft Applications (Word, PowerPoint, Excel) and Smartsheet (preferred).
FD21ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page (https://www.servicenow.com/legal/vaccine-policy.html) to learn more.If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .
