We’re in growth mode and looking for an experienced Senior Project Manager for Customer Success to deliver our payment solutions to customers. This high-impact role will work directly with customer executives and their teams, and have significant interaction with software partners, Sales, Product, and Engineering teams. This position reports to the Senior Manager of Project Management.What you’ll doAs a Senior Project Manager, you’ll be responsible for managing our customer implementations from start to finish. To do this, you’ll work closely with Sales execs, Sales Engineers, Launch Account Managers, Implementation specialists, Product Managers, and Developers to ensure our customer implementations are smooth and on-time for both the internal teams, and our customers. This position requires someone who is a great communicator and comfortable with managing internal and external customers through the project process.ResponsibilitiesDeveloping and executing large complex projects from start to finishTenacity and empathy in dealing with people and projectsCommunicating in a way that is clear and motivates teams to perform their bestEffectively translate requirements, timelines, risks and escalations between Engineers, Sales teams, and CustomersBe the hub of communicationManaging the team in meeting implementation goals on timeLeading external and internal stakeholder meetingsIdentifying external or internal risks, and driving mitigation plans to project completionCoordinating and driving issue escalation and resolutionAdjusting the plan due to changes in scope and/or scheduleBeing an expert at anticipation
